HDFC Bank Ergo — non payment of insurance claim by hdfc ergo general insurance

mohinish kohli

from Ahmedabad, Gujarat

Address:

New Delhi, Delhi, 110027

I have a maruti van (Dl8cag 5073) met with an accident in july 2017 insured by hdfc ergo general insurance. The van was repaired at authorized maruti dealer in delhi under the claim #c[protected]. Final report of surveyor is also submitted to the office on 19th august 2017. But no settlement of claim till this date despite lodging complaint on customer care of the insurance company several times. Is it the way hdfc insurance company works. They have immobilized my vehicle despite repairs. Who is going to pay for their lapses. They charge for every service rendered to customer but when it comes to customer service they are always fall short delivering goods. I believe hdfc must pay for err on their part along with my settlement dues.

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Sep 04, 2017

Updated by mohinish kohli My maruti van (dl8cag5073) met with an accident. After repairs surveyor submitted his report on 19th august 2017. Till now after repeated complaints on customer care of hdfc ergo nothing happened on insurance side.
Customer buys insurance policy for peaceful ownership of car not car getting struck due to insurance companies mishandling.
Infact hdfc has to pay for the claim( c[protected] but for delay on their part in disbursement.