[Resolved] HDFC Bank — experienced bad customer support at hindupur hdfc bank

Aswath Babu

from Hyderabad, Telangana

Address:

Anantapur, Andhra Pradesh, 515201

My name is aswath i work at bangalore and i have a salary account with hdfc and my credit card got expired so i got advice that i had to change my address to get new card as i have moved to a different address so i was told to go to nearest bank and submit an application so i went on saturday i was waiting for about 10 mins no one spoke with me so went to help desk and asked for a form and the person told me to wait for another person and the other person came they were again busy with their work so i went and asked the person i was waiting for about 2 mins he was searching for the form and i was still standing after 2 mins the person told that the application form is missing and asked me to come monday which is today and today i went the concerned person is on lunch break so they have asked me to come evening. For the first time i felt like i have come to a government bank.

Please improve the services at hindupur branch.

Thanks,
Aswath

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Nov 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to write to us at [protected]@hdfcbank.com from your registered email id along with the exact date and complete address of the branch where the request was submitted for change of address and issuance of the debit card. Branch locator link: https://bit.ly/2Hqff0y

-Manoj
HDFC Bank Customer Assistance

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