[Resolved]  HDFC Bank — failed transaction on fastag

Address:Sanjay Place, Agra, Agra, Uttar Pradesh

I recharged my fastag for rs 1000/ on 14/12/2019 through paytm upi money was deducted but fastag not recharged. Money went to netc. [protected]@hdfcbank.
I lodged complaint to paytm and bank account. Paytm says transaction was successful. Hdfc bank agra did not help. They say it was not their business.
The state bank (Account from which money was deducted) said that they were not in picture.
Paytm said they have complained to hdfc but so far thee is no response from hdfc.
Please retrieve money from netc. [protected]@hdfcbank and refund tomy account.
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Feb 13, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2020
HDFC Bank Customer Care's response
Dear Customer,

Please send an email at fastag.[protected]@insolutionsglobal.com with your concern for better assistance.

-Bejoy
HDFC Bank Customer Assistance
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