[Resolved] HDFC Bank — fake emi deducting

Bhupend33354585

Apr 14, 2020

Address: Credit Cards GSTIN : 33AAACH2702H2Z6

Hi hdfc team

I am a customer of hdfc bank.

I am using hdfc bank last 2 years salary account.

I am very upset about hdfc bank credit card services. I see from last 2 months MARCH and APRIL 2020 statements there are multiple charges are applicable to the given statement. I see there are multiple entries which are in accurate they CHARGED wrongly.

Plz send my current statement APRIL 2020 after CORRECTION STATEMENTS AND last statements MARCH my money to revent back in my account. Otherwise i am escalating this matter to RBI and CONSUMER FORUM.

Please sort out this complaint.

12/04/2020 SMARTEMI, INT NBR:05, [protected] (Ref# 09999999980412004422158) 177.06

12/04/2020 SMARTEMI, PRIN NB:05, [protected] (Ref# 09999999980412004422141) 5, 014.83

12/03/2020 SMARTEMI, PRIN NB:04, [protected] (Ref# 09999999980312004921664) 4, 928.58

12/03/2020 SMARTEMI, INT NBR:04, [protected] (Ref# 09999999980312004921672) 263.31

Best Regards

Birendra Kumar

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Aug 15, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 14, 2020

Updated by Bhupend33354585 Registered no [protected]

Verified Support

Apr 24, 2020

HDFC Bank Customer Care's response Dear Customer,

We infer that you seek clarification regarding your credit card. We would like to clarify that the mentioned EMI, inclusive of Smart EMI principle and interest amount and he tenure is mentioned along with the EMI, same is reflecting in your credit card statements. For further clarifications, We request you to use our NetBanking and Mobile Banking services to view your credit card account information online.

-Zubin
HDFC Bank Customer Assistance