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HDFC Bank Complaints & Reviews

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Updated: Oct 4, 2026
Complaints 32964
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18423
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HDFC Bank reviews & complaints page 449

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P
Prashant Chowdhury
from Chennai, Tamil Nadu
May 22, 2020
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Address: Ghatkopar, Mumbai

Hi, i haven't receive the cash back of rs 6000 for iphone 11 purchase on 12 jan 2020. Purchase amount was converted to emi and 3 emi transaction is over. It has crossed 120 days. Tried to call in call center but due to lockdown there was no option in ivr. Also raised complain via hdfc portal but no response. Can you please check and revert.
First name: prashant
Last name: chowdhury
Customer id: 8178623
Loan account number: [protected]
Jun 16, 2020
Complaint marked as Resolved 
Finally receive the cash back after raising complain to HDFC directly.
HDFC Bank customer support has been notified about the posted complaint.
May 24, 2020
Updated by Prashant Chowdhury
guys someone named Dipak Sharma contacting me on Sunday from various number [protected] / [protected] / [protected]. Is he from Consumer complain team? as he mentioned he is and he has all info about this complain. Sorry but i am finding it fishy as who works on Sunday and why same person calling me from different number everytime.
Verified Support
May 27, 2020
HDFC Bank Customer Care's response
Dear Customer,

Due to the prevailing COVID19 Pandemic situation, customers may experience a delay in receiving eligible cashback. We appreciate your patience in the interim. For further clarification please share the chargeslip of the transaction.

-Zubin
HDFC Customer Assistance
May 27, 2020
Updated by Prashant Chowdhury
Thanks Zubin. Please find chargeslip attache again. Same was attached with first request.

Jun 12, 2020
Updated by Prashant Chowdhury
Any update on this case??
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    Swathiajain
    May 22, 2020
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    I was promised by the bank that if i use hdfc credit card to make the payments of iphone purchase i would receive a cashback if 6000 rs after 120 days. I made the purchase on 1st jan 2020 and it’s more than 120 days i have not received the cashback. I have the bills of purchase. I need my cashback at the earliest please help.
    HDFC Bank customer support has been notified about the posted complaint.
    May 28, 2020
    Updated by Swathiajain
    i have not received any resolution yet. horrible bank HDFC is
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      O
      Omkar1509
      May 22, 2020
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      Address: Fort, mumbai

      Ad hoc statement charge ₹118 have been deducted on 04.05.2020 from my hdfc salary account without any information.

      How can bank deduct money without any acknowledgement

      So i need clarification from bank or reverse my ₹118 to my account.

      Name - omkar waingankar
      Acc - [protected]
      Narration - adhoc stmtchgs incl gst 04.05.2020
      Value date - 04.05.2020
      HDFC Bank customer support has been notified about the posted complaint.
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        Lokhesh Tklk
        May 22, 2020
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        Address: Banglore
        Website: www.hdfc.com

        On 18th May I had one Transaction to Amazon but it was failed,

        The amount debited from my card

        Still now I didn't get the amount refunded

        Amount is Rs. 39699

        Credit Card number

        [protected]

        Name on card

        Lokesh Kumar

        Registered no - [protected]
        Mail id - lokheshkumar.[protected]@gmail.com
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          Mohammed_Asif1
          May 22, 2020
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          Hi team
          My account balance has been to minus of amount 1171 mentioning mi revenue update.
          Neither ur customer care is helping me out of this not the local hdfc bank persons, every person/executive gives me a different story.
          What’s happening without the confirmation or any notification of the customer how can you hold the amount.
          Please release my hold amount.

          Regards
          Mohammed asif
          [protected]
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            SHRIYA GOYAL
            May 21, 2020
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            Address: Malviya nagar jaipur

            Hi,
            I did shopping at life style in december 2019 when there was 10% cashback running for atleast shop of 10000, and i did shop 3 times for rs. Around 14000 at 3 different dates in december, but look like i haven't get any cashback for any of these 3.. It was written that cashback should get credited in next 3 months... So please i am really concerned about it.. Where to check what to do? Reply asap?
            HDFC Bank customer support has been notified about the posted complaint.
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              S
              subhjeet halder
              May 21, 2020
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              Address: House No . 23 Ashok Atta Chakki, Saidulajab

              The hdfc bank has put a hold on my funds of rupees2059.14 as mi revenue hold through gefu, ac number is
              Account number: [protected]
              Ifsc: hdfc0000044
              Branch: gurgaon dlf phase 1
              The customer service is not able to give any info on this.
              First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful
              HDFC Bank customer support has been notified about the posted complaint.
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                deepudeepak33
                May 21, 2020
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                I have a salary account with hdfc in hdfc0009400. I can see that amount of rs2372.70/- have been kept hold with the subject as mirevenue holds through gefu. I dunno the reason behind locking the amount. First it started with rs200/- and now they have kept huge amount. Please escalate this and resolve it asap.
                Cus id[protected]
                HDFC Bank customer support has been notified about the posted complaint.
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                  V
                  Vikrant Manjrekar
                  May 21, 2020
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                  Hi,
                  Myself Tanvi Manjrekar
                  Amount of rs 524.12 has put on hold at 19.05.2020 from my account without any reason. When did it will be cleared?
                  I want my money back asap
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                    H
                    HitansHu WadhWa
                    from Yamunanagar, Haryana
                    May 21, 2020
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                    I came to know that my saving account has been debited for Rs. 118.00 on 20-Feb-20 towards ADHOC ATMT CHGS INCL GST 180220-MIR[protected] . I don’t remember going to any branch for requesting any statement. Kindly clarify why I have been debited with the above said amount.
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                      bir_bka
                      May 21, 2020
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                      Address: hdfc hiranandani, powai 400072

                      I have bought iPhone 11 128gb on 14/01/2020 for rs 69, 900 under hdfc bank cashback scheme of rs 6000. its been more than 120 days but yet i haven't received the cutback.
                      hope this issue gets resolved and cutback will be credited to my account.
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                        snehal nikam 33
                        May 21, 2020
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                        Address: Savarkar nagar

                        I have bought my iphone11 with hdfc bank debit card on 15/01/2020 in apptronix hyderabad. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          Shahbaz Qalandar Aga
                          May 21, 2020
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                          Resolved

                          Address: Ahmedabad

                          The customer service is not able to give any info on this.
                          First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.

                          Email sent reply got we will give you support within 12 working days.

                          Amount 2305 shows negative in it act.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 24, 2020
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We sincerely apologise for the delay in responding to your query. Your query has been shared with the concerned team for further action.
                          Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

                          -Zubin
                          HDFC Bank Customer Assistance
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                            puneetbhuntal
                            May 21, 2020
                            Resolved
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                            Resolved

                            My account has frozen without any notice. Many times coming in bank's circle, they told me that my credit card bill not pay. I have made a request from the bank officer of the hdfc bank. They did not do it. And told me what will do if they do not?

                            I have a hdfc bank credit card. I was able to pay my credit card every bill on time, but 1 year ago, some of the family's problems did not pay their credit card bill. I made a lot of requests from the bank please removed the hold from my bank account. I was already pay my credit card billed amount 39000/- and balance bill pay soonly with interest. But they did not remove the hold from the account. At this time, situation is very critical due to lockdown. I am not able to do money from any other account. So that i am not able to meet my daily needs or pay bill. I request to you that please remove held from my account. So that i can complete my essentials and your credit card bill has also been successful in time.

                            My bank account number: [protected]
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 29, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We request you to contact our Debt manager at[protected] / 66668102. Alternatively, please feel free to write to us at: PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              Amarjit Dullet
                              May 21, 2020
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                              Yesterday i received message of transactions on my mobile no. The transactions were not made by me. Then i started getting lot of messages with otp no etc. I immediatly blocked my card through app. Now i am tryinh to contact hdfc credit card complaont no but no body is picking up. I want my new card issued & remittance o[censored]nauthorised transactions.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Rohit Ghai
                                May 21, 2020
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                                I bought AC and TV by using HDFC bank debit card in month of September-2019 and November -2019 .

                                I was told at that time that you will recieve a cashback in the mean time of 120 Days but till now I doesn`t recieved anything .

                                Customer care is not working .So whom we need to complaint
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Kavitha kalyani
                                  May 21, 2020
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                                  Hi,
                                  Am having hdfc credit card and am not using the card for the past two years. Last year i raised a query to deactivate the one assist service for this but they auto debited the amount from my hdfc savings account.
                                  Now also they send the credit card statement for auto debiting.
                                  Please cancel this service.

                                  Name: kavitha
                                  Phone no. [protected]
                                  Mail: [protected]@gmail.com
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    S
                                    May 21, 2020
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                                    Address: Jaipur

                                    My salary account in Hdfc bank and my account debit 2950 ach debit return charger why are you debit my account Rbi Bank relif 3 month emi but this rubbish bank my account debit 590*5= 2950 debit and naraion ach debit return chahrge and I follow morations covid 19 I request Bank team pls refund this amount without branch visit and RBI complaints
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                                      surV3003
                                      May 21, 2020
                                      Resolved
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                                      Resolved

                                      Address: Gurgaon

                                      Hdfc bank charge me rs 1399/- for some plan on my credit card without my knowledge. When i made complain regarding this to customer care they gave me comittment that i will receive my refund within 48 hrs (Which never came). I followed up several weeks and was getting same response that this is a genuine charge and we cannot refund it.
                                      After a month the outstanding amount was more than 1399/- they charged me addition fee (Late fee charge). I disputed again because it was an active case which was not resolved by the bank.
                                      Due to my studies and work, i stopped following up with bank. The amount is now rs. 8760.42.
                                      Please help me out with this. I am 26 and i am the only earning member of my family.
                                      Thank you.
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 22, 2020
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern along with the details of charges. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                      -Nadia
                                      HDFC Bank Customer Assistance
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                                        amitgurav1980
                                        May 21, 2020
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                                        I purchased mobile from Poorvika mobile shop of 19, 990 on 29 Feb-2020 and made payment by credit card with cash back of 5 %, but the cash back amount is still not refunded or redeemed to my account.

                                        TXN ID:[protected]

                                        AMIT GURAV
                                        MO.[protected]
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