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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 449

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V
venkadasala pathi
Apr 10, 2020
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emi auto debited even after paying the same through net banking

Address: KOVILPATTI

My account is auto debited for an amount of rs.11125/ for personal loan ac number 5954082" though the same is paid through netbanking because the bank did not debit due amount on due date. So i paid my dues next day by using payment of overdue option. Kindly refund the amount of rs.11125/ that is paid in excess of emi amount to my savings account.
Due amount 11125
Due date 7/4/2020
Name venkadasalapathi g
Savings...
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Sonam mehriya
Apr 10, 2020
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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9737 without my concern on date:26/03/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Dear Sonam, We are sorry for the inconvenience caused. Please provide your registered contact number or membership id on the given link - http://survey.webengage.com/ws/~1qq44ps and we shall process your request - Nitesh, Team OneAssist.
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    Rehan Nigotia
    Apr 10, 2020
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    I bought an iphone 11 on november 20, 2019 and haven't recieved cashback as of yet.. It is april 10, 2020 which is almost 6 months and as per the cashback scheme it was supposed to be credited in my account within 120 days.. Kindly look into it as retailer is also telling me to speak with bank and bank is not being much cooperative in this subject.
    +1 photos
    May 15, 2020
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 13, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

    -Anay
    HDFC Bank Customer Assistance
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      Anusha Puli
      Apr 10, 2020
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      My train tickets have been automatically cancelled because of the lockdown. Paytm customers say they have processed refund to hdfc bank already. They have initiated the process on April 1st and asked me to contact the bank. I havent received my amount yet.
      Contact [protected] for any more info
      +1 photos
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        Sai Charan sabbi
        Apr 10, 2020
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        Resolved

        Hello team,

        I dint opt for any moratorium in hdfc and emi need to deducted on 07th of april 2020 however it dint happen, and it did reflect as outstanding emi in my online banking under loan section.

        As a reason i had paid my emi online on 09th of apr 2020 and the same was reflecting in the e statement, however again the emi got auto deducted on 09-apr-2020 again.

        Can you please confirm what is the reason behind that.

        My loan no is 60237790 for your reference.

        Thanks and regards
        Charan
        +1 photos
        Apr 17, 2020
        Complaint marked as Resolved 
        I Just got a call from Mr Ravi Teja from HDFC seethamadhara Branch Vizag and he mentioned the the EMI deducted amount will be credited back to my account post 20th of this month. I thank Mr Ravi Teja for taking the initiative and solving my issue in this peak time . Thankyou HDFC
        HDFC Bank customer support has been notified about the posted complaint.
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          Balram4545
          from Behror, Rajasthan
          Apr 10, 2020
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          It is showing a hold of around 8000 in my account for revenue
          What kind of hold is this, need complete explanation or will be filing a complaint in consumer court,
          +1 photos
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            S
            Sandeepgoyal603
            Apr 9, 2020
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            I have a cancer care policy from hdfc life, his premium was rs 1825 yearly,
            After 1st premium i study in detail about policy feature, i am not satisfied with policy, so i decide that i will not pay 2nd premium of policy
            That's why i visit in hdfc life office for deactivation of policy, he said please sign mendate deactivation form after that amount will not debit from your account, i sign it and submit it, after that auto debit facility remove from my policy no 90917011, i got msg at that time for successfully deactivation of auto debit

            But after 10 month on dated 29 march 2020, amount of rs 1825 again debit from my savings bank account. I complain it to hdfc life service team.. They clearly mail me that. Your amount is adjusted in your policy we can not refund it
            My question is when i already submit request for auto debit deactivation then how can hdfc life debit my account who will authorize to hdfc life, and after complaint they clearly said we can not refund it,
            Then why i sign auto debit form.
            Request you to please help in refund my money
            HDFC Bank customer support has been notified about the posted complaint.
            Apr 13, 2020
            Updated by Sandeepgoyal603
            I am not able to understand meaning of your comment, ,
            Protected @hdfclife.com
            Is it mail I'd ?
            Should I complaint on it?
            Hi, kindly inform the customer to address any unresolved concern of policyholder kindly inform the policyholder to write to us at [protected]@hdfclife.com from registered email id.
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              S
              SAPmenu
              Apr 9, 2020
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              Resolved

              Address: Padmalayam, M. O. Ward, Alappuzha 688001
              Website: Hdfcbank.com

              Customer id 41221152
              Name: sapmenu solutions india pvt ltd

              I use hdfc net banking to make payments. When a payment is attempted to be processed, a one time password is sent to the mobile phone on record for authentication. This is not currently working. I am trying to make payment for ka professional tax, and i am not receiving a onetime password on my mobile phone.
              May 21, 2020
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 20, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Please make the fresh attempt and if the issue persists, email us at grievance.[protected]@hdfcbank.com with complete details of your query along with the date and time of attempt made by you for further investigation:

              -Nadia
              HDFC Bank Customer Assistance
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                S
                Shaji Khan
                from Hyderabad, Telangana
                Apr 9, 2020
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                Resolved

                Address: M.G.Road Kandivili W

                Dear sir/madame,
                Subject rejection of ecs mandate by your bank.
                I salma david tharakan having a loan relationship with loan account no 7815203 this is with reference to an sms received on my registered mobile no as mentioned below
                “dear customer, your emi for apr-20 was not presented for loan no 7815203 due to rejection of ecs mandate by your bank. Applicable charges will be levied to your loan account due to aforesaid reason. Please visit our retail assets 1) new vijay cinema, chembur, 2) s v road, kandivali-w, 3) tradestar, andheri-e, urgently to submit verified ecs mandate. Kindly refer to our banks website for the pan india list of our loan servicing centers”
                On receiving this message i have visited your hdfc bank kandivali (W) branch but due to the ongoing lockdown situation was informed by the security personnel posted at the branch no one is available from retail. And it is not possible to visit any other branch due to travel restriction as directed by maharashtra government after which i tried to contact on[protected] but there is no response by ivr.
                My first installment of inr 3882.00 was successfully processed as schedule without any issue but received this message when second installment was due. Kindly advice action.
                I am not willing to the charged if levied to my account as i have done as advised by your representative croma mahavir nagar kandivali (W).
                Kindly contact me on my mobile no
                Kind regards
                Salma david tharakan
                May 18, 2020
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 17, 2020
                HDFC Bank Customer Care's response
                Dear Customer,

                We sincerely apologise for the delay in responding to your query. Your query has been shared with the concerned team for further action.
                Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

                -Zubin
                HDFC Bank Customer Assistance
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                  M
                  Mahaleela
                  Apr 9, 2020
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                  Resolved

                  account balance hold amount

                  Hdfc bank has put a hold on my funds of rupees inr -6748.40
                  As mi revenue hold through gefu, ac number is
                  Account number: [protected]
                  Ifsc: hdfc0001073
                  Branch: vepery
                  Acc name : leelavathy
                  The customer service is not able to give any info on this.

                  This account created by my company. Due to some problems they paying through cash.. Iam salaried person... If they hold this amount how...
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                  Address: Vpo Farwain Kalan

                  My Account debit 118 rs ADHOC charge not inform me my account debit resolve trajecton reverse my account
                  +1 photos
                  Apr 09, 2020
                  Updated by [email protected]
                  My Account debit 118 rs ADHOC charge reverse my Account
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                    Aquib Narangi
                    Apr 16, 2020
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                    Address: Goa

                    I had bought an iPhone 11 through my HDFC debit card from an authorised Apple retailer in Margao, Goa. And they had told me that I would receive the cash back within 120 days. It’s been way more than 120 days and haven’t got any cash back. I hope this issue gets resolved as soon as possible.

                    Thank you.
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                      IndrasenaNelaturi
                      Apr 9, 2020
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                      Resolved

                      I contacted amazon about my refund issue. They said that their refund is processed and money will be reflected in bank account within 3 to 5 days. Its been a week since my amount isn't refunded. I contacted amazon and they told me to ask from the bank end. Hence please i want to know about this from the hdfc is there has been any requests of refund acceptance or not.
                      May 15, 2020
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 10, 2020
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                      Anay
                      HDFC Bank Customer Assistance
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                        Mamta xyz
                        Apr 9, 2020
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                        Resolved

                        I had purchased a Mobile phone worth Rs 60209/- on the 10th of August 2019. As per the offer on the HDFC Card, I should have received a 10% cashback within three months. However, I didn't receive any amount for this offer and transaction. When I reached out to the customer care executive I was asked to highlight this issue through an email.

                        I have already shared all the details over the mail and it has been almost 8 months and yet I haven't receive any cashback. Also, I am very disappointed by the service provided by HDFC. I have been contacting you people back and forth and yet I have not received any resolution. I already shared the bill of the product which i purchased. I will never believe in such offers by HDFC Bank, its all fraud.
                        May 18, 2020
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 17, 2020
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We understand that you have also raised your concerns at HDFC Bank Support and you will receive a response from them to your e-mail ID.

                        Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services.

                        -Nadia
                        HDFC Bank Customer Assistance
                        May 23, 2020
                        Updated by Mamta xyz
                        I haven't received any response from HDFC bank support. This is really disappointing. It's more than a month now and you people didn't get time to response back. What is taking so long?
                        May 23, 2020
                        Updated by Mamta xyz
                        How come the complaint is marked as resolved when I didn't get any response yet!?
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                          Reena reddy Gopidi
                          Apr 9, 2020
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                          Hello Team,

                          I’ve purchased iPhone 11 on 9/12/2019 from Imagine store Hyderabad using my HDFC debit card and was entitled to receive a cashback of Rs 6000 within 120 days from the day of purchase. However, I’ve received the cashback yet. Please check and credit my cashback as soon as possible.
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                            S
                            Surajits36
                            Apr 9, 2020
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                            Hi instacred Team,

                            Myself surajit. I made an online purchase of 5797.68 rupees from myntra using instacred. However due to some unforeseen circumstances i had to cancel my order and post that myntra has confirmed about refund. However there was no confirmation from bank and HDFC has already charged me first month EMI that is 1012 rupees. This is sheer harassment of public trust.

                            Why you people are doing bluff??

                            Attaching snap for reference. PLEASE CANCEL MY LOAN IMMEDIATELY AND ISSUE FIRST EMI REFUND.

                            As i bought two products so myntra cancelled and refunded amount in two parts.

                            2646.68 (2nd product) + 3150.99 (1st product) = 5797.67 (total loan)
                            +2 photos
                            HDFC Bank customer support has been notified about the posted complaint.
                            Apr 11, 2020
                            Updated by Surajits36
                            There is no update from hdfc bank, they have also deducted first month emi
                            Verified Support
                            Apr 11, 2020
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                            -Anay
                            HDFC Bank Customer Assistance
                            Apr 12, 2020
                            Updated by Surajits36
                            I tried to fill up the form but it’s saying invalid complaint reference number. I am being harassed like anything. Please help me jn cancelling my loan and issue me refund of my first emi.

                            'HBL=[protected]'

                            I made an online purchase from myntra on20th march using debit card emi via instacred.but due to some reason I canceled the product and myntra issued complete refund. However the loan is not canceled yet and 1st emi of loan rupees 1012 has been deducted from my account.i have raised several complaints in last 10 days but no response. I do not know why i am being harassed and for same i raise a complaint in consumer forum. As I purchased two products so myntra refunded the amount in 2 segments.

                            2646.68 (2nd product) + 3150.99 (1st product) = 5797.67 (total loan)

                            Refund reference number: 5514068.

                            Please cancel my loan and refund my 1st emi amount
                            Apr 12, 2020
                            Updated by Surajits36
                            There was no call back nothing from hdfc side. They are simply irresponsible and can pester customer till any extreme. Please take some action and help in getting refund
                            Apr 15, 2020
                            Updated by Surajits36
                            It’s going to be a month there was no resolution from HDFC. They have not canceled my loan when merchant has already refunded amount. Please help me

                            HBL=[protected]
                            Apr 17, 2020
                            Updated by Surajits36
                            Instacred has already refunded the amount. Please ask hdfc to cancel loan. I have sent several email and also raised complaint but no response. Ref attached

                            Please escalate to hdfc high authority

                            Apr 20, 2020
                            Updated by Surajits36
                            Team instacred has already refunded the entire amount but still HDFC bank is not waving off loan neither refunding the 1st installment. Please escalate to higher authority

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                              N
                              Naren ethiraj
                              Apr 9, 2020
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                              Resolved

                              I have done 5000 Rs transaction on April 8th, 2020 around 2 :40 Pm IST the transaction was declined twice due to time out. And my amount got debited and message was sent as a time out issue.

                              The Beneficiary account is in need of money and due to current corana virus situation please help in getting it.

                              I was trying to contact nearby Hdfc bank and customer care support no one is responding back
                              May 14, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 13, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Bhupindee
                                Apr 9, 2020
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                                Resolved

                                I have bought my iphone11 with hdfc bank debit card on 18dec 2019 in chandigarh. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in shop, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible. If you want i can send you the snapshot of bill where it's clearly mentioned. Kindly get back to me asap. Below are the details and also attaching copy of receipet as well

                                Name of card holder : bhupinder singh
                                Contact number : [protected]
                                Email address: rana. [protected]@gmail.com

                                Txn is :[protected]
                                Rrb:[protected]
                                Tvr:[protected]
                                Aid:a[protected]
                                Tc:[protected]e6415f
                                Tsi:e800
                                Appr code:263607

                                Regards
                                Bhupinder singh
                                [protected]
                                +1 photos
                                May 11, 2020
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 09, 2020
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the offer details along with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  Abhishek0053
                                  Apr 9, 2020
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                                  I purchased my iphone 11 on 8th December 2019 from Maple digital technology international through hdfc bank debit card.
                                  I was told that I will receive a cash back of Rs 6000 in 120 days but now its been more that 120 days that I have not received my cashback.

                                  Inv number: 001758
                                  +1 photos
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                                    Address: Vpo Farwain Kalan

                                    My account Hdfc debit 118 rs ADHOC not inform me 07/04/2020 reverse my account
                                    +1 photos
                                    Apr 09, 2020
                                    Updated by [email protected]
                                    My Account debit 118 ADHOC

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