HDFC Bank — Fake information provided by hdfc

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	hdfclife.co.in

Hello,

I have spoken to so many people regarding the policy, but didn't get any satisfactory response. I did buy this policy from HDFC in January 2016 . I wasn't not aware that the agent who was asking to purchase the policy was given me the fraud information.


I wrote 1st email to HDFC on 1st March 2016 when I came to know that person is not giving me all the benefits which he offered me when he called me to purchase the policy.

I went to HDFC life insurance branch in Nehru Place - New Delhi, where I came to know there is no name of Bharat Kapoor/ Puneet Malik in the HDFC, they both were talking to me for that policy.

Bharat offered me the policy stating, I will be getting medical benefits to my family till 15 years, one petrol card with worth of 28k till 2 years, & one 12k commission check for 2016 & 2017. He stated I need to pay for this policy for 5 years only and then I will get 3.20 Lac in 6th year .

He sent me documents at my home town which is in Kanpur and I stay in Delhi, when the document was delivered there. He called me and asked that I need to check the nominee name and address. I told him my salary package & father's name is not correct. He said it's a dummy packet, you will get final packet after 10 days.

I used to call him daily and talk to him about policy documents and he was delaying that stating, there is a delay from printing department.

When I called to customer service they told me this policy is for 15 years . 5 years of locking period but I will get all the saving after 15 years and then they told me I won't get anything and if the person committed to you, either he is fake or you should confirm with that person.

I sent a lot of emails to HDFC, even I had call recorder on my ph and one day I found one of his call conversation with him. I have sent that to HDFC but didn't get any fruitful result of that conversation. On the call that person stated if I will not get my documents till 8th March he will go along with me on HDFC and refund me all the amount, since that day he is not picking up my ph.

I need this policy amount refund back to my account and I can do FD. I was never interested in long term policy and that's what I told this guy while purchasing the policy. When he suggested it is just for 5 years and I can get my all money back with the interest in 6th year. I was OK to purchase that.

I have attached the recording which I have on my ph. Please find that in the attachment.

Before this I bought one more policy with HDFC which was also not the same as advised by the rep. I cancelled that policy as well. I am not sure why all the fake information provided to customers . It is really not a faithful relation with HDFC at all. I am not sure why HDFC give big targets to their employees and they give fake information to customers to sale their policies.

I really need your help to get this sort it out and get my money back so I can do FD, our parents are always right who advise us to invest with the government bank rather than these private banks.


Awaiting response from you on [protected]@gmail.com
Thanks!
Ruchi