HDFC Bank — fastag debited amount is not reverse till today

Jayant Samant

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400069

Hi team,
My customer id is[protected].

I have crossed the manor toll on 12/1/2020 around 12:53 pm. As per toll collector scanner is not able to read the fastag. So we decided to give toll manually. Reciept is attached. But after some time amount rs. 70/- deducted from my fastag account. Please reverse the charges as we have paid the same manually.

You toll free no never picked up. Please share the proper toll free no. Its very difficult to connect with hdfc fastag team.

They don't bother to reply on their official email id's
[protected]@europ-assistance.in &
Fastag. [protected]@insolutionsglobal.com

Was this information helpful?

No (0)

Yes (0)

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

HDFC Bank Customer Care's response Dear Customer,

Please share with us your registered mobile number & email ID, fastag reference number and vehicle registration number at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj

HDFC Bank Customer Assistance

Jan 23, 2020

Updated by Jayant Samant Hi HDFC Team,

My email id is [protected]@gmail.com and no registered with Fastag is [protected]

Vehicle Registration no MH-02-CH-08491

Silver Vagon R

Jan 28, 2020

Updated by Jayant Samant It's hopeless to giving complain to HDFC fastag email id. No reply or a call from past 20 days. Pathetic customer service