[Resolved] HDFC Bank — fastag not received and customer care number is turned off

Vallabhan

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu, 600061

I have applied for Fastag, submitted all the required documents. I received SMS stating that the account has been created with details of Customer ID and Wallet ID.

I tried calling the customer care number but it is turned off and as well tried both mobile number. For the first number, nobody attended and for the second, it is turned off.

I even mailed my details and queries to the mentioned Email ID but still no reply.

I need to know when will I get the Fastag and kindly improve the customer care service as incase of emergency, it will be difficult to contact.

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Mar 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that the tag was dispatched vide DTDC courier vide AWB: Z40526828 on February 01, 2018 and delivered to your address on February 03, 2018.

-Manoj
HDFC Bank Customer Assistance