HDFC Bank — fastag not received. application id - hfr140164

Address:

122017

I have applied for FASTAG RFID to HDFC Bank on 13 May 2019 for my vehicle - HR26BW3427 Swift Dzire Application ID - HFR140164. On 19 May 2019, I called your toll free number i.e.[protected] for the status of my application, they said you will get your FASTAG within 7 working days but i didn't received it. I called them again on 23 May 2019, they said please send us an email with the following details :
Application Number, HDFC Bank Customer ID, application Date, and registered mobile number on our email id - fastag.[protected]@insolutionsglobal.com

I provided them all the details required. After 1 or 2 days, I called them again for the status, they said you already have a fastag registered on the same contact number, please provide us an alternate number for the same, i provided them my alternate contact number.

On 28 May, i called again for the status, they said please share your Adhaar card and PAN card number on the same email id, i did. On the same day, i called again for the acknowledgment of my email whether they have received or not. They said, sir you are HDFC bank customer, you don't need to provide Adhaar and PAN card. So, i asked the lady, please tell me is there any other detail required from my side, she said No Sir, now we have everything, please wait for 7 days, you will receive your Fastag.

I called them today as well i.e.[protected], they said our backend team is on holiday, and also our portal is upgrading, i cannot help you with the status and i cannot do anything for you today, please call us tomorrow.

I am very much frustrated with your services.

Why everytime I have to call your toll free number to ask for any document or details required for my application. Why you cannot send us an email regarding the same.

I want my Fastag as soon as possible.