Submit a Complaint
Banks
HDFC Bank

[Resolved]  HDFC Bank — fastag welcome email not sent. no wallet id mentioned

I have applied for a Fastag from HDFC and i have not recieved any wallet id, welcome email etc. I only have an RFID number which is not enough for me to activate online registration, or recharge account. I need help.
Application Reference ID HFR103886
Date of sending email: Feb 26, 2019

This is all I got from HDFC as an email:
Your FasTag Account has been Successfully Recharged with Rs. XXX with value date 2/28/2019 11:47:47 AM. Our reference Number for the transaction is [protected]XXXXXX - HDFC Bank Ltd.
Warm regards,
HDFC Bank

This information is useless to me without a Wallet ID to let me log in.
(will reveal details once I get a response)
Regards,
Rahul
Was this information helpful?
No (0)
Yes (0)
Jul 9, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2019
HDFC Bank Customer Care's response Dear Customer,

I request you to share card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TW[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
Verified Support
Jun 08, 2019
HDFC Bank Customer Care's response Dear Customer,

Kindly note that once Wallet ID is created, the customer automatically receives a welcome message on His/Her registered mobile number. Kindly check and confirm if you have received the welcome message on your registered mobile number. For further assistance, you may email us at [protected]@hdfcbank.com.

-Nadia
HDFC Bank Customer Assistance
Complaint comments 
2 Comments

Related HDFC Bank reviews

[Resolved]HDFC Bank Bank Overall - Problem with the Banking operation in Branch Code – 2821[Resolved]HDFC Bank Credit Card Division - Debited money from my account without my consent12[Resolved]HDFC Bank SAVING ACCOUNT - DELAY IN OPENING[Resolved]HDFC Bank - Non issue of zero balance & No dues certificate1[Resolved]HDFC Bank - About my original Insurance papers
View all 32727 HDFC Bank Reviews

Comments

Maine only 10rs ka payment kiya tha vo pending h fir bhi mere account se 30 /05/2019 ko lagbhag 5:30pm-6:30pm ke beech me 14000rs kat gaye
kyo or kaise
please help me
And refund my ballence

Thank you
Reply
Not reciving OTP, for login it has so many processes. They show some random Harddrive picture while trying to login which makes no sense.

OTP was never recived.
Only reason i went to HDFC was salary account boundation. i am very happy even with processes of banks like Kotak or Axis.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32727
    Pending
    0
    Resolved
    18405
    View all 32727 HDFC Bank reviews & complaints
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information