[Resolved] HDFC Bank — For nri, account banks are not allowing to withdraw amount more than 25000 in other branch

subhanalla099

Address:	587301
Website:	HDFC

Dears,

I have account with nri in hdfc bank created in banglore branch.
Now i want to withdraw some 5lac cash from hdfc bank from my home town as i came from dubai for vacation. As per rbi their is no rule for cash withdrawal but as per hdfc bank they are not allowing me to withdraw amount as they are saying my account home branch is banglore. And they are saying their is limit on cash withdrawal as per rule.
1. Please advise why banks are not following rbi rule.
2. Why banks are asking us to go home branch as both are in same state only. Even i have all proofs with me (Adhar, passport copy etc)
3. If i withdrawal more than 25000 in my home branch they are saying it will be fine/charge on every 1000rs transactions.

For nre customers we have chaque book in my hand even though asking us go own branch/banglore and previously many times i have withdrawn cash from my home branch without any charge/any question on my withdrawal.

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May 13, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account, complete address of the Branch(Along with IFSC Code) and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Mar 17, 2017

Updated by subhanalla099 Dear Anay,

As requested details are shared to [protected]@hdfcbank.com address.Please clarify why HDFC bank is not following the rules as per RBI guidelines. Even NRI customers, banks are not allowing to withdraw amount in same state.

Mar 19, 2017

Updated by subhanalla099 Any Update