[Resolved] HDFC Bank — fraud ach debit mandate of banyan tree service mandate on my hdfc account

SudarshanK

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

On 26th dec 2017, i have received an sms from hdfc bank which reads "dear customer, mandate reference no. Hdfc* issued to banyantreeservices limited with value rs. 100000 and frequency adho is received today for processing.in case of any issue, please get in touch with your branch"

I have never heard of any banyan tree services nor have i authorised any such mandate. I have talked to the branch manager at my home branch and a complaint has been raised as per her. Also, i have mailed on hdfc support email id today. However, the mandate has not been put on hold. I just received an sms saying that the mandate has been registered!!!

My account number [protected]. I request you to cancel this mandate immediately. While i have already emptied my account, i wont be able to keep it that way for long.

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Dec 30, 2017

Complaint marked as Resolved

No action reqd from hdfc bank. I understand that this was due to an SIP I had done thru a 3rd party whose registered name was banyan tree services. So this is legitimate and no action required from hdfc bank.

HDFC Bank customer support has been notified about the posted complaint.

Dec 30, 2017

Updated by SudarshanK As I understand now, this mandate is due to an SIP which I placed at ET Money App last month. They operate under the name "Banyan Tree Services" which I did not recognize and hence the confusion. Kindly consider this query as resolved.