[Resolved]  HDFC Bank — Fraud transaction worth rs 28776/- from micro ATM using Aadhar card finger authentication

Address:House No 1011, Sector 28, Ground Floor, Faridabad-121008,

I am Naveen Gupta and my wife is Manju Gupta. We both are having account with HDFC bank, Faridabad (NIT and Sector-16 respectively). On 26th May 2021, we faced unauthorized transactions in our bank account using Aadhar card authentication using finger prints on micro ATM machine.
To know what is micro ATM and how amount can be withdrawn from your bank account using finger prints only and without using any ATM card, please check below link:
https://www.youtube.com/watch?v=Y327sx1Q-Tw
To know more details, how fraud person authenticates your aadhar card using “yours” finger prints, please check below link:
https://timesofindia.indiatimes.com/city/lucknow/cyber-fraud-man-loses-rs-30000-...
Below is the are sequence, how it happened with me and my wife:
On 26th May 2021, around 5:40 PM, we received following type of mail on our email account
Dear Naveen Gupta,
Your Aadhaar number XXXX XXXX XXXX was used successfully to carry out
Authentication using "Fingerprint " on 26/05/2021 at 17:39:59 Hrs at a
device deployed by "HDFC Bank" .
Response code:97f2f92a4a0944fba5a[protected]

There were 2 emails like this in my account, immediately after these emails, I received following 2 SMSs on my mobile on 26-May-2021 @17:40
UPDATE: INR 10, 000.00 debited from A/c XXXXXX on 26-MAY-21. Info: MICRO ATM CASH W/D - AAMIR HUSSIAN PALWAL HRIN - register.

UPDATE: INR 10, 000.00 debited from A/c XXXXX on 26-MAY-21. Info: MICRO ATM CASH W/D - AAMIR HUSSIAN PALWAL HRIN - register.

The same case happened with my wife. Please check email contents and SMS below:
Dear Manju Gupta, Your Aadhaar number XXXX XXXX XXXX was used successfully to carry outAuthentication using "Fingerprint " on 26/05/2021 at 17:06:51 Hrs at adevice deployed by "HDFC Bank" .
Response code:15b7fc43a24e4fea80f90f6eca0671f5

and SMS received on her mobile:
UPDATE: INR 8, 677.00 debited from A/c XXXXXX on 26-MAY-21. Info: MICRO ATM CASH W/D - AAMIR HUSSIAN PALWAL HRIN - register.

So in person we have been duped with total amount of 28677 with in no time. This can be happened with anyone. Following actions have been take so far:
1) FIR lodged in Cyber Police station, Faridabad on same day
2) FIR copy has been submitted to the bank and bank complaint form has been submitted and got receiving from bank on it.
3) As per bank’s suggestion, both accounts have been “Marked as No Debit”.
4) Complaint registered with bank on phone and received complaint number.
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Aug 10, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2021
HDFC Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We are looking into your query vide reference numbers 14955812 and 14958581. Our official will revert to you by June 08, 2021. Request your co-operation and patience in the interim.

-Zubin
HDFC Bank Customer Assistance
Complaint comments 

Comments

Exactly same case has happened to me on 8th and 9th August in HDFC bank. I have salary account since 9years and Rs.30000 has been deducted from my account using the same process.

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