| Address: A-504, Shivani Flats, Near Mother's Schoo, Off Gotri Road, Vadodara 390 021 |
SB A/c No.[protected] - I had visited one of your branch for closure of my mother's SB A/c, as she is no more. I was advised to write an application. Today, I visited the home branch along with letter, death certificate and copy of my identity. I was told that the loan department has not issued clearance for the loan I had taken.
I am at a loss, as the loan taken for purchase of electronic items has already been repaid. If you are giving loan at the store itself, what stops you from issuing clearance, when the loan amount is paid along with interest.
Due to this inefficiency of your organisation, I am being made to run from post to post for no fault of mine.
You are requested to look into the matter and issue clearance from your loan department and carry out the procedure for closure of my mother's SB Account.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 29, 2021
HDFC Bank Customer Care's response Dear Vasumati,
We regret the inconvenience caused to you. We request you to write us at grievance.[protected]@hdfcbank.com and confirm the complete loan number and type of loan to which you are referring so that we can check and assist you. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Nadia
HDFC Bank Customer Assistance
May 30, 2021
Updated by Vasumati Nair There were two different loans for purchase made from Croma, Central Square, Vadodara on 21.07.2019 for which EMI of Rs.3794/- and Rs.4966/- was debited from the Month of August 2019 to May 2020 and August 2020. The details can be seen from your records.
