[Resolved]  HDFC Bank — fraudulent/ disputed transaction complaint

Address:

Port Blair

I, have a salary account in hdfc bank with a customer id 25612533. I have a complaint regarding fraudulent transaction of rs 10000.00 and rs 5000.00 without my consent from my account at 1928 hrs on 31 march 2020. It is pertinent to mention that i had neither shared my credentials with anyone nor have i received any fraudulent call seeking any information or otp. Further, my debit card is with me under my custody in intact state and was not used for any online transaction in recent past. My recent previous transactions include transfer of rs 3000.00/- through neft to my father mr vasant bahadur dudhraj and atm withdrawal of rs 2000.00 x 4 times (View withdrawal limit and inability to withdraw 10000.00 or 5000.00 in initial attempts) from axis bank atm at port blair. I have also submitted my complaint with station house officer, police station chatham, port blair on 31 mar 20.

2. The sms alert on my registered mobile number contained following information with regards to fraudulent transactions:-

(A) 1928 hrs - inr 10000.00 debited from a/c xx9579 on 31 mar 20. Info: mctf atw 29/03526099xxxxxx6515 south an. Avl bal: inr xxxxx

(B) 1928 hrs - inr 5000.00 debited from a/c xx9579 on 31 mar 20. Info: mctf atw 29/03526099xxxxxx6515 south an. Avl bal: inr xxxxx

3. Although, i made several attempts to contact hdfc helpline but it has been futile, even i had dropped a email to hdfc local branch manager, but no reply is received yet.

Regards,