HDFC Bank — Fraudulent documents in initiating a policy account #18482269

Misled by HDFClife

Jun 23, 2023

Address:

HDFC Bank, Opp. National College, Bandra West, Mumbai

I would like to bring to your attention that I have strong evidence of fraudulent and incomplete information of Form 60 and other initial documents of my wife's account with HDFC Life. Attached are the documents and email communication. The account was opened in 2016 when my wife was residing in Canada. She never visited India in 2016. She last visited India in 2007. Yet all information was as if her location of signing was in Mumbai. Plus as a non resident, HDFC Life claimed that she was a resident of India. Form 60 to my knowledge as per law is a requirement to be only filled and signed and dated by the potential policy holder prior to acceptance by HDFC Life. This was not the case with HDFC Life.
To my knowledge HDFC Life was using fraudulent Life insurance account in the BSE stock exchange.

Sent: Thursday, June 1, 2023 at 06:05:58 p.m. EDT
Subject: Re: RE:'HDFCSL=[protected]' [External] Policy #18482269

From: Trevor d'souza
To: [protected]@hdfclife.com ; [protected]@hdfclife.com ; [protected]@hdfcbank.net
Cc: Vibha Padalkar ; sashi.[protected]@hdfcbank.com

I received your documents. After reviewing your attached documents, I declare that the policy documents HDFC Life created for policy #1842269 was invalid, fraudulently created with false information.

The requirement as per "Proposal form for single Life" stated that the entire form also known as Form 60 as per HDFC Life was to be filled complete by the policy holder. This was not the case.
Also, the form required a witness and signature. Who was the witness? I did not see the policy holder's signature and the place and date where she signed her Form 60. Why was HDFC Life careless in their undertaking? Where is the accountability?

In PDF # 2344_[protected] under "Declaration in Lieu of Pan Card" shows that the place that Winifred D'Souza supposedly signed an undated form, was in Mumbai. The form without a date has no validity. Also, this document you produced was falsely noted as signed in Mumbai. Allow me to declare that Winifred D'Souza as once holder of HDFC policy #18482269 had never visited India in 2016. This document you produced stated false information.

In the "Customer Consent Document", Winifred D'Souza was never a tax resident of India in 2016. Also, for more than 30 years prior to 2016 she was not a resident of India. So why was Block "yes" been checked? No attested or verifiable photograph was included? This is a Regulatory requirement in 5.3 in RBI Master Circulars.
What analysis did Varsha Satam do by using the HDFC suitability Matrix? Show me the contents of that analysis?
And to top it all, Winifred D'Souza's signature was again supposedly signed in Mumbai dated 28th April 2016. This is a false statement.
Varsha Satam, Manager, on behalf of HDFC Life declared that she carefully read and understood the declaration and terms of the above policy This action, criminal in nature by HDFC LIFE personnel in approving and supporting false information is unacceptable and due process of the law should be applied.

Trading in invalid policy funds in the stock market are a crime. Policy #18482269 was created intentionally to benefit HDFC Life and personnel.

Incomplete and false statement policy documents by HDFC Life and personnel of policy # 18482269 not only invalidates the policy but is also subject to prosecution and financial charges. Since none of the documents including "Form 60" presented showed that the waiving of pan card documents was complete and/or with false statements, therefore intentionally opening of above policy and operation was invalid.

Allow me to quote some of the legal terminology. "Consequences of wrong declaration. Making any false statement in Form 60 may attract these consequences: If the amount involved is less than Rs. 25 lakhs: imprisonment from 3 months to 2 years along with a fine can be imposed. If the amount involved is greater than Rs.25 Lakhs: imprisonment from 6 months to seven years along with a fine can be imposed.

I did not surrender Rs. 50 Lakhs of my funds for charity to HDFC Life and received zero returns. This policy that was offered was to increase HDFC Life sales figures by enticing, defrauding and swindling clients. The policy cannot be in "withdrawn status" as it was invalid from the start. What did HDFC Life team security investigate? They appear to be corrupt or support the corruption process.

If HDFC Life ignores this email and chose not to respond to a satisfactory explanation within 72 hours of receiving this email, legal process of reportable action will be taken.

Trevor D'Souza

On Thursday, May 25, 2023 at 12:18:16 a.m. EDT, [protected]@hdfclife.com wrote:

Dear Mrs Winifred Dsouza,

Thank you for choosing HDFC Life Insurance as your preferred Insurer.

We refer to your email communication dated 24/05/2023 regarding your HDFC Life Policy no. 18482269 The policy is currently in "Contract Withdrawn" status.

We wish to inform you that as per your mail we have mentioned all your quires below kindly have a look and contract withdrawn means policy is closed now and payment has been made.

1. Two premium receipts were attached with the same date. I paid 5 premium receipts. Please send me the rest.

Ans-First premium receipt and 2020 premium receipt has been attached and all the rest will be provided to you soon once we receive it from the concern team.

2. Page 21 of your attached policy documents are blurry. Could you please send me an enlarged view of "Proposal Form for Single Life"

Ans-We have attached the clear and visible page in this mail kindly have a look.

3. Page 22 of your policy documents " Declaration of the Life to be Assured and Proposer/Policy owner". There are no signatures on this policy document. How did the policy have any validity without a pan card information and without signatures?

Ans-The attachment you have received is a soft copy so it is not printed there it will be available within hard copy which is not eligible to send now as policy is closed.

4.Please email me all initial documents supposedly signed by my wife and verified by HDFC Life insurance personnel.

Ans-We have attached the document in this mail kindly have a look

5.As I am entitled to request, please send me HDFC Life completed copy of Form 60 pertaining to A/c # 18482269 . I had requested a copy of Form 60 by email dated 18th May 2023.

Ans-We have attached the document in this mail kindly have a look

We wish to inform you the below details for your aforementioned policy:

■ Client ID[protected]
■ Policy Number[protected]
■ Fund value(for ULIP) - 126475.9023231
■ Policy Status - Contract Withdrawn
■ Policy Term - 10
■ Sum assured - 0

You can use Etty to get your policy details on WhatsApp https://bit.ly/372sT7c and Elle on Web https://chat.hdfclife.com/

Important Policy details:
Given below are a few important policy details for your future reference:

■ Client ID[protected]

■ Sum Assured - 0

■ Premium Amount - 0

■ Premium Due Date - 01/01/0000

■ Premium Frequency and Mode - Annually Direct Debit

■ Maturity Date - 31/05/2026

Self Service Options for you:
You can now avail the benefits of self-servicing by choosing the relevant link.
Click here to avail services on Elle Bot Click here to raise SR on My Account
Pay Premium
Fund Details
Change in Address
Fund Switch
Premium Details
Policy Soft copy
PAN Update
Change in NEFT
Premium Receipts
Unit Statement
Change in Mode / Frequency
Change in Mobile No./
Email Id
Policy Details
Client ID
Premium Redirection
Change in Nominee
Premium Statement
Premium Auto Debit
Change in Name

You may also visit our digital service platforms to get your servicing queries resolved instantly! Please click here to know more OR chat with Etty our official Whatsapp bot.

Please do not change the subject line of this email while replying to us.

Warm regards,
Abhishek.C
HDFC Life

Please add [protected]@hdfclife.com and [protected]@hdfclife.com to your contact list to keep receiving emails from HDFC Life.

-----Original Message-----
From: Trevor d'souza ([protected]@yahoo.ca)
Date: Wednesday, May 24, 2023 07:14 PM
To: "[protected]@hdfclife.com" ([protected]@hdfclife.com)
Subject: [External] Fw: RE:'HDFCSL=[protected]' [External] Policy #18482269

Attention: This email was sent from someone outside of HDFC Life. Always use caution when opening attachments or clicking links from unknown senders or when receiving unexpected emails.

Please respond to my queries below. Also, I fail to so understand your term as "contract withdrawn", as you attached a policy document without pan card information and without signatures. That attached policy document has no validity. Surely, opening an account with a Life insurance company involves signatures of client as well as Life insurance personnel. Please send me the right policy document with signatures and pan card information including the completed Form 60 which was mandatory in 2016.
Make the print readable

Trevor D'Souza

----- Forwarded Message -----
From: Trevor d'souza as
To: [protected]@hdfclife.com
Sent: Tuesday, May 23, 2023 at 04:06:46 p.m. EDT
Subject: Fw: RE:'HDFCSL=[protected]' [External] Policy #18482269

Thank you for your response.
1. Two premium receipts were attached with the same date. I paid 5 premium receipts. Please send me the rest.
2. Page 21 of your attached policy documents are blurry. Could you please send me an enlarged view of "Proposal Form for Single Life"
3. Page 22 of your policy documents " Declaration of the Life to be Assured and Proposer/Policy owner". There are no signatures on this policy document. How did the policy have any validity without a pan card information and without signatures?
2. Please email me all initial documents supposedly signed by my wife and verified by HDFC Life insurance personnel.
3. As I am entitled to request, please send me HDFC Life completed copy of Form 60 pertaining to A/c # 18482269 . I had requested a copy of Form 60 by email dated 18th May 2023.

Trevor D'Souza

----- Forwarded Message -----
From: [protected]@hdfclife.com
To: Trevor dsouza
Sent: Tuesday, May 23, 2023 at 12:21:04 a.m. EDT
Subject: RE:'HDFCSL=[protected]' [External] Policy #18482269

Dear Mrs Winifred Dsouza,

Thank you for choosing HDFC Life Insurance as your preferred Insurer.

We refer to your email communication dated 22/05/2023 regarding your HDFC Life Policy no. 18482269. The policy is currently in "Contract Withdrawn" status.

We wish to inform you that we have attached all the required documents in this mail kindly have a look as password is 22041952 to open the files.

We wish to inform you the below details for your aforementioned policy:

■ Client ID[protected]
■ Policy Number[protected]
■ Fund value(for ULIP) - 126299.[protected]
■ Policy Status - Contract Withdrawn
■ Policy Term - 10
■ Sum assured - 0

You can use Etty to get your policy details on WhatsApp https://bit.ly/372sT7c and Elle on Web https://chat.hdfclife.com/

Important Policy details:
Given below are a few important policy details for your future reference:

■ Client ID[protected]

■ Sum Assured - 0

■ Premium Amount - 0

■ Premium Due Date - 01/01/0000

■ Premium Frequency and Mode - Annually Direct Debit

■ Maturity Date - 31/05/2026

Self Service Options for you:
You can now avail the benefits of self-servicing by choosing the relevant link.

Click here to avail services on Elle Bot Click here to raise SR on My Account
Pay Premium
Fund Details
Change in Address
Fund Switch
Premium Details
Policy Soft copy
PAN Update
Change in NEFT
Premium Receipts
Unit Statement
Change in Mode / Frequency
Change in Mobile No./
Email Id
Policy Details
Client ID
Premium Redirection
Change in Nominee
Premium Statement
Premium Auto Debit
Change in Name

You may also visit our digital service platforms to get your servicing queries resolved instantly! Please click here to know more OR chat with Etty our official Whatsapp bot.

Please do not change the subject line of this email while replying to us.

Warm regards,
Abhishek.C
HDFC Life

-----Original Message-----
From: Trevor d'souza ([protected]@yahoo.ca)
Date: Monday, May 22, 2023 04:25 PM
To: "[protected]@hdfclife.com" ([protected]@hdfclife.com)
Subject: [External] Policy #18482269

As per regulations, 5 years after your "Contract withdrawn" I can still avail of policy documents. Please send me all documents pertaining to policy #18482269. This includes "Policy documents", "Policy details" and "Premium receipt". I need them for my records.

Trevor D'Souza

For any further details or discussions, please contact me at
[protected]@yahoo.ca

I had spent over 3000 hours of my time in researching, emailing in getting HDFC Life and bank to acknowledge their corruption tactics and they keep deflecting it. This has caused me a lot of stress, anxiety, mental and physical health issues, time lost in carrying out normal life and monetary loss.

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HDFC Bank customer support has been notified about the posted complaint.

Jun 27, 2023

Updated by Misled by HDFClife "Justice delayed is justice denied. Timely disposal of cases can help in bringing the trust of the consumers in the system and therefore it is paramount that consumer forums should dispose off cases in time"' Quote from a lawyer/Article Writer

Aug 04, 2023

Updated by Misled by HDFClife Below sent by email/WhatsApp to Ashok Patel, HDFC manager and Mukesh Bhatia, HDFC Manager

Sent: Thursday, August 3, 2023 at 01:36:38 p.m. EDT
Subject: Re: Complaint Number[protected] Docket Number[protected]
To Mukesh Bhatia, Manager, HDFC Bank
Hi Mukesh,
Thank you for your unexpected call today. Is the wheels of justice and fairness now coming to haunt HDFC bank/Life? It is sad that HDFC bank/life claims to be the largest private bank in India when they cannot keep their documents in order. They lie, they cheat and this culture comes right from the top. I meant from the top that includes Vibha and Sashi.
You claimed that my wife's form 60 cannot be sent an email copy because the legal team advised that it is the bank's internal matter and confidentiality. Please show me the RBI circular to that effect? As per my research, I cannot find any RBI circular that dictates to banks to withhold documents pertaining to account holder. It seems that HDFC Bank is the only bank that i am aware of that lacks morals and values. HDFC life /Bank customer service is pathetic.

Trevor D'Souza

The following is a brief summary of what occured since 2016 :-

HDFC Life had opened a policy pension account in my wife's name when my wife was then 64 years old in 2016. My wife last visited India in 2007 and has no intention of residing or retiring in India. This pension account was designed for a much younger person so that by the time he/her reaches a retirement age, can avail of the funds. Varsha conned me and assured me verbally that after 5 years, I can withdraw the funds with gains and bonus. I honored my commitment by transferring funds of Rs. 10 L every year. So on the 6th year, when I wanted the funds released, HDFC Life refused declaring that it will remain until my wife's death. That year 2021, my daughter had a serious motorbike bike accident. During Pandemic, even her Dad was not allowed to visit the hospital. Yet, HDFC Life insisted that I obtain documents from the hospital. The hospital was one of the top hospitals in Toronto and after a lot of pleading and persuasion by phone, I received the papers from the head of the department. Yet HDFC Life harassed me with wanting documents after documents. They finally released the balance of my Principal after a lot of procrastination and demands.
I met Varsaha Satam, manager of HDFC Life when I last visited Mumbai early this year and she with support of Manager, Jogesh Bohra, claimed that HDFC Life did their own internal investigation and found that their documents were in order. Once I returned to Toronto, I started asking for policy initial documents including "Form 60". I found that those documents which were a requirement prior to opening an account by Income tax authorities were fraudulent.
"Form 60" should have been completed in my wife's handwriting. Also, there was no witness and no signature, place and date. Yet, Varsha and HDFC investigative team declared that the policy account documents were in order and binding. I sent all information to Vibha Padalkar CEO and her directors and not one of them responded, only from HDFC life service/support repeating their mantra to dismiss me. No one wanted to rock the boat, not even Vibha Padalkar or Sashi Jagdishan of HDFC Bank. So after some research I found that Life documents were falsified just to please the upper management in improving the bottom sales.
HDFC bank to date has declined sending copies of initial documents of my wife's account when requested by her. They are citing " internal matter and confidentiality". I can conclude with certainty that HDFC bank was also either holding none or fraudulent initial documents. Since HDFC bank is also the controlling member of HDFC Life, their responsibility is even greater.
What irks me, is that terrorists can open accounts with HDFC Bank with support from employees, just to improve the bank and Life's bottom line.
I intend to speak my mind in Twitter, FB, YouTube and other social media of HDFC Life's fraudulent handling of my wife's account. Soon it will be in the media in India.
Show me one employee who would invest Rs. 50L over a period of 6+ years and be satisfied receiving zero returns.
Both HDFC bank and Life are in the hands of the Complaints Forum and expect that justice would prevail as I produced the evidence.

Sep 18, 2023

Updated by Misled by HDFClife Who has resolved this complaint? HDFC LIFE are fraudulently resolving this complaint when they committed the above noted fraud. What is this forum doing with these complaints? PLEASE RESPOND.

Sep 19, 2023

Updated by Misled by HDFClife It is nearly 3 months and no effort my HDFC LIFE or Bank or response from Consumer forum It seems that the with the huge numbers of complaint Bank and Life, the RBI or relevant authorities are not doing enough or anything to resolve these cases.

Sep 27, 2023

Updated by Misled by HDFClife It is more than 3 months since I made this complaint and both HDFC bank and Life have been ignoring my complaint. Please give me a date of this hearing.