I had done the IMPS transaction of amount RS.20, 000 from my HDFC current account to other bank account via netbanking.
I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other account even after waiting for a day. This is not a small amount that I am being asked to wait without any further update from the team. I have sent multiple emails, contacted customer support but all I was told to is wait with no action.
As per the HDFC CC, it seems there was an issue with beneficiary bank account and the money should be refunded within 24hours which still did not happen.
Can the bank not see whether the transaction is successful or not when it was timed out? Even after giving the Transaction ID, we were not helped in any way
Jun 8, 2023
Complaint marked as Resolved The Amount was credited within 3 working days to the Beneficiary account. Thank you for your help
HDFC Bank customer support has been notified about the posted complaint.
At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay, Service Manager
HDFC Bank Customer Assistance