| Address: | HDFC Bank, Chennai |
On 4 Dec 2023, Seven fraudulent transactions of total amount Rs 1251998 happened in my HDFC credit card, As soon I received the message from HDFC monitoring team I have asked them its not done by me so block the card and reported for all seven transactions as fraud, they raised the complaints against each [protected], [protected], [protected], [protected], [protected], [protected] and [protected]. Please find the sequence of fraudulent transactions with time TRANSACTION TRANSACTION MERCHANT TRANSACTION DATE & TIME DESCRIPTION DETAILS AMOUNT 4 Dec 2023 16:23:44 CREDIT CARD FLIPKART PAYMENTS 190782 4 Dec 2023 16:25:17 CREDIT CARD APPLE INDIA PVT LTD 174800 4 Dec 2023 16:28:44 CREDIT CARD FLIPKART PAYMENTS 159999 4 Dec 2023 16:29:37 CREDIT CARD BLUESTONE 335296 4 Dec 2023 16:30:24 CREDIT CARD FLIPKART PAYMENTS 176998 4 Dec 2023 16:33:41 CREDIT CARD AMAZON INDIA PVT LTD 140900 4 Dec 2023 16:34:19 CREDIT CARD RAZ*TITAN 73223 TOTAL 1251998 Immediately I have reported the case to Cyber Crime cell also and got the acknowledgment number [protected]. Since then I got the reversal of six fraudulent transactions amounting to Rs 916701 but one fraudulent transactions amounting Rs 335297 still pending to be reverted from HDFC bank, I have requested them and given all details but still they are not reverting and forcing me to pay the amount by credit card due date today on due date on 3 Jan 2024, earlier HDFC was saying as this is disputed so temporary credit will be given for Rs 335297 and no need to pay but now HDFC raised the credit card statement with last date to pay is 3 Jan 2024. I have requested HDFC multiple times but they are keep on saying that its done through secured way, so payable. I am not sure how out of seven transactions done in ten minutes of span from seven different merchant portals is anyway possible by normal person to do that, over above how six of fraudulent transactions were reversed randomly and only one pending which is fourth fraudulent transactions out of the seven fraudulent transactions done in 10 min of time. If they claim all are done through secured way then why they have reversed six transactions except fourth selectively, HDFC has no answer for that. Kindly help on this matter on priority and ask the bank to put the Rs 335297 amount on dispute as today is last payable date and HDFC will start incurring the compounding interest charges. Also please look into the matter and Kindly help me to resolve the issue and help to get the remaining fraudulent amount of Rs 335297 reverted on prioirty. Thanking you in anticipation.
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