HDFC Bank — Fuel Surcharge on my account

Address:Pune, Maharashtra, 411038
Website:HDFC Bank

Hi,

Without my authorization, HDFC Bank has deducted a Fuel Surcharge from my account. I filled in Petrol from HP Petrol Pump, Bavdhan, Pune, on April 28th 2016, amounting to INR 1850/- however, my account has shown an illegal transaction of additional Fuel Surcharge, which I have not authorized for, amounting to INR 52.96/-.

This is not authorized by me & yet the bank has denied to take the complaint.
Request resolution on the same.
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HDFC Bank customer support has been notified about the posted complaint.
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Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your account details, charges detail and registered contact details. Kindly mention the ref ID- TTTU[protected] in the subject line. We will take it up on priority.

-Bejoy
HDFC Bank Customer Assistance.
I am Sunil Mani, an account holder with Saving Bank account no. [protected].
It is to inform you that I have been observing in my bank statement that whenever I get my card swiped in Petrol Pumps, a fuel surcharge gets deducted from my account.
Last time it was on 22nd May, 2016 when I used my card to make a payment of Rs. 100, a fuel surcharge of Rs. 11.45 got deducted from my account on 24th May, 2016.
Once again I used my card to make a payment of Rs. 100 at Bharat Petroleum on 8th June, 2016 and a fuel surcharge of Rs. 11.50 got deducted from account on 9th June, 2016.
This is totally unacceptable. How can you deduct money from my account without my permission. I want an early resolution to this problem, or else I'll have to take a strict action against your bank.
I am also attaching the images as a proof of those illegal deductions.
I hope you refund back my money on time.

Regards Sunil Mani
Account no. - [protected].
Mobile no. - [protected].

I am Sunil Mani, an account holder with HDFC bank with a Saving Bank account no. [protected].
It is to inform you that I have been observing in my bank statement that whenever I get my card swiped in Petrol Pumps, a fuel surcharge gets deducted from my account.
Last time it was on 22nd May, 2016 when I used my card to make a payment of Rs. 100, a fuel surcharge of Rs. 11.45 got deducted from my account on 24th May, 2016.
Once again I used my card to make a payment of Rs. 100 at Bharat Petroleum on 8th June, 2016 and a fuel surcharge of Rs. 11.50 got deducted from account on 9th June, 2016.
This is totally unacceptable. How can you deduct money from my account without my permission. I want an early resolution to this problem, or else I'll have to take a strict action against your bank.
I am also attaching the images as a proof of those illegal deductions.
I hope you refund back my money on time.

Regards Sunil Mani
Account no. - [protected].
Mobile no. - [protected].

I am Girish from Bangalore having SB account [protected] with HDFC of HSR lay out branch. It is to inform you that a surcharge of Rs 29 was deducted from SB account for fuel.

This is totally unacceptable. How can you deduct money from my account without my permission?!

I am also attaching the image as a proof of illegal deductions

I want an early resolution to this problem, or else I'll to take it higher level for the action

Regards,
Girish H R
[protected]

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