HDFC Bank Complaints & Reviews

Respected sir/madam
I have already applied for credit card in HDFC bank since March 2016. As per letter I got I have also sent the adhar card copy with my approved ref. no. which is
[protected]W3.
Now when I call to credit card officers, they did not give me proper answers. Even now they did not pick up my call or did not give me reply back in text message of my status. She's no. is
+[protected]. She contacted to me when she want to Sell HDFC card. Now not given answer or picked up d call.
Now I want the status of my credit card of above approved ref. no. and if Bank will not provide me the credit card then I want all my important documents back. So I will apply for another credit card from another bank.
Please help me.

In the month of february 2016, we opted for hdfc prepaid forexplus card to travel to dubai. As part of the regular procedure we provided return flight tickets for purchasing the card, clearly indicating the travel dates.

On 22nd feb 16, hdfc had a planned downtime and this was not informed to us when purchasing the card. This led to rejection of our transactions at various outlet in dubai. As this was the only card we carried currency acceptance in dubai. This lead to lot of mental and physical hardships in a foreign country.

We would request you to take this matter seriously with hdfc bank so no other tourist will face such situations in future.

Additionally would like to demand for compensatory benefits from hdfc bank for its irresponsible attitude towards customers.

Let me know if more information required.

My salary account is with HDFC BANK, and I use their netbanking services. But while trying to make payments, OTP required for making payment is not sent to my phone and hence could not make payments. I could not book my train tickets couple of times because of the same.Please make sure OTP is sent within required time period or else please disable OTP atleast in cases of railway ticket booking

Hi my salary account has been blocked by Hdfc credit card department. i have made my minimum payments and the reason for delay was that i was not getting paper statements after changing my billing address from Gurgoan to Hyderabad.i changed my adress before coming to hyderabad with the customer service people and even updated my telephone no with them. but they failed to send my statements nor could send me any reminders and hece i missed two payments in a row and the bank blocked my savings account. when i came to know this i went to the bank and made my payment immediately.its now 7 days my salary account is still blocked. please help me out here and please unblock my money which is 22300 rs . please call me at my new no [protected]. [protected]@yahoo.com

This is to inform you that my late father had took a home suraksha plus policy from hdfc ergo general insurance co. Ltd. My father passed away lasr year on 10th of march, 2015 after some time when it came to my knowledge that he had took a policy agian loan from hdfc ltd. I raised a claim and send all the relevant documents necessary and the documents which i had with me to their registered office in mumbai i clearly mentioned that it is a case of brought death as i took my father to nearby hospital (Pushpanjali cross lay hospital vaishali sector-1, gzb) the doctor said he is no more and the cause of death is heart attack as the doctor didn't gave me any hospital documents but i have death certificate i called hdfc ergo many times mailed them but on their behalf the reply was always the same that they cant do anything without hospital documents and in the last they also repudiated my claim. I also told them that am not financially sound therefore i was not able to repay the instalment amount which is 22000/- approx/month. We are going through a very tough situation as the certain demise of my father had left my family in a very sad and lonely situation. I also tried to raise a complaint in irda but that didn't worked also their stand still remains the same that they are not willing to clear the claim.
I just want to say you mr. Naresh ji that if a person took a insurance policy his or her thinking is that in future their family would not face any financial issues or difficulties if anything happens to him but what is the actual situation that is very different from my point of view after i had seen all this. With due respect i am sending you this mail and assuming that you will help me in this as the claim is my right to receive hoping a handful help from your side i am sending you this mail it would be very kind i[censored] could help me in that.
Yours truly
Rajesh kumar singh (Elder son).

Policy holder name - ashok kumar singh
Policy no.[protected]
Claim no. - c[protected]
Hdfc home loan acc no.[protected]
Complaint with irda token no,[protected] and entity reference no. Is hdfcg007077

I have attended hdfc interview a couple of months back. They have confirmed that i have been selected for the role and soon hr formalities will be taken care of. The hr had dragged the process for almost two months. He used to ask pay slips, online hr ports updation, some psychometric test, photos, relieving letter, salary hike negotiation etc taking 5 or 6 days for each thing. I stopped receiving mails and calls from the hr guy for a couple of weeks. When i enquired by call got to know that he has resigned and dropped my case stating salary negotiation negative and even even the current hr is negligent enough and said that she cant be any help and is not a mistake from their end. She even became furious on why i went to enquire with the regional head at the branch where i was interviewed who thought that it was me who ignored the opportunity for salary negotiation. He even mailed to resume my case but my case was already dropped and managerial positions were already finalized.. She doesn't want the blame to be on hr end so she just gave some cock and bull story and made leave for then. I'm now nomore interested to follow up for the job like a kid at a candy store. I felt deceived and decided never to join hdfc even in the future prospects

Hello sir/madam my account open with zero balance salary acc with number [protected]. Two days ago i met mr amit sehgal branch incharge he listen my problem & his rm mr nitin refuse me to refund minimum balance charges and ask me to close your all accounts bank can't bother. Asper rbi guide line this charge wave from 2015. My husband an my son account also with hdc bank with same branch number is [protected] &[protected]. This is my humble request to you kindly refund me deducted charges.

Dear sir/madam,

I have a savings account with hdfc bank my account no is [protected]. It was my salary account. I used it when my salary used to get credited into this account. I went to their dhantoli branch and informed them that now onwards my salary will not get credited into this account they told me that sir you can use this account as a zero balance savings account despite i told them that i was informed at the time of account opening that if salary doesn't get credited for consecutive 3 months you will have to maintain balance of rs. 5000/-

Still hdfc bank charged me heavily with account maintenance charges. I had got my birla sunlife mutual fund redemption into this account and they debited all the amount towards account maintainance charges.

Kindly help me to recover my amount

Regards

Nilesh manekar
[protected]

Bank employee confirmed me that your hdfc bank account is mapped successful as salary account, then also hdfc bank charged me april month charge 515.25 rs as not maintain account charge and 343.5 rs for month march not maintain account charge. Please reverse the charged amount.

Due to this if my cibil is effected then who is responsible.

Hdfc bank employee details...

Thanks & regards
Divakar kumar
Hdfc bank ltd, 5th floor mit marathon
Bund garden road, opp sun n sand hotel
Pune-411001
Mob no - [protected]

Hi,

What is this ecs dr charges and why it is deducted now for my account.
Rupees 400.75 has been deducted on 12.05.2016 in my hdfc salary account.

If i don't get proper justification for this i'll escalate to higher levels

What type of banking you are providing?
Looting customers money without proper and prior information.

I demand a proper solution and the amount must be refunded

Hi
Regarding my account [protected].
I got a call from rakhee bhatia under docket number[protected]. She told me that my deducted charged are reversed, i am thankful for that but then she told me a shocking information that to avoid further amb i have to maintain my account monthly with 300000 or 10, 000 on a daily basis for every month.
It sound ridiculous as who maintain amount of 3 lakhs on saving account monthly if a person is employed and getting only 15000 monthly
I asked her again and again if she is saying correct and everytime is told yes maam, you have to maintain 300000 monthly to avoid charges.
I wrote to niti malhotra too but she did not respond.
Then i checked the website and there they has mention amb for saving account is 10, 000 for a month and that seems okay but 10, 000 on daily basis is ridiculous.
Please solve this asap

I faced a fraud transaction on my hdfc credit card in november, 2015 of rs 36, 780. This was accepted as fraud transaction by hdfc bank and they agreed to return my money as demand draft sometime around 7th april, 2016. Also, i was mentioned that this process usually takes not more than 7 business days to process the dd and dispatch for home address. Earlier i was trying to reach them and everytime they mentioned that system was under partial maintenance and they cannot fetch more information about my request.

Finally today 12th may, 2016, i was able to get information and found that the request was never approved by the risk department of hdfc bank located in chennai. This activity was supposed to be completed 1 month back and even now i hear the same. They have provided a new request number : [protected]

Also, every time i email the hdfc bank support team they respond that there team is working on it and never provided any eta on the process completion.

I am putting this complaint in consumer complaint forum to have an update on how much time exactly will it take to have my money dispatch as demand draft to my home location.

Hi,

From my account 28.07 has got deducted with the description nwd dec chg (Atm withdrawal charges) but i have withdrawn only 1 time for the month of may... How could be possible that they are changing for 1st time withdrawal itself and i know the clear rules from rbi that 3 times we can withdraw from other banks and 5 time in own banks...

Please revert this policy...

Hi!
I was using credit card of HDFC from last 4 years but due to some medical emergency i was not able to make payment but was depositing minimum amount on the card account
but in the month of march i was offered settlement of the outstanding but no one called my for next 1 month
on may 4th there was lien on my savings account without any prior notice after the salary was credited in my account and i was stuck with no money for the entire month.

as there is medical emergency in my family today i am stuck with no money and not able to complete the medical treatment.

I tried contacting credit card team, Nodel office and much more but no solution was provided by any of them.
reference number [protected]
card number 489377XXXXXX5349.

I was trying to do a online recharge for airtel, which got failed twice somehow, but the amount was deducted from my account for Rs 755 twice on 1 may, 2016.
When checked with airtel, they said, money has been refunded to HDFC, it is pending at your bank's end.
they informed that generally it takes 7-8 working days.
it is 12th today, still money is not refunded to my account.
Reaching out to Customer care people is a challenge, moreover when spoke to them they said we have logged in a complaint also visit the branch and file a written complaint. i cannot visit the branch so i told them . so they said that this complaint will also work but written is also a form of complaint.
More or less money is not credited back even after written email complaint.
Pls. Look into this.

I am having salary bank account no. [protected] in your branch. On 11th May, 2016 i.e. today, I have received continued three (3) SMS from HDFC Bank stating that withdrawal of Rs. 25, 000/- has been done using HDFC Bank Card, but ATM card was me that time. I was in Delhi and the transaction was done in Sonipat. The details of transactions are as follows :
Sl.No. Transaction date Merchant Name/ ATM Location Transaction Time Transaction Amount Disputed Amount Complaint Reference ID
1. 11.05.2016 Geeta Bhawan Chowk, Sonipat 10:46:07 Hrs 10, 000/- 10, 000/- 1083742
2. 11.05.2016 Geeta Bhawan Chowk, Sonipat 10:46:50 Hrs 10, 000/- 10, 000/- 1083742
3. 11.05.2016 Geeta Bhawan Chowk, Sonipat 10:47:56 Hrs 5, 000/- 5, 000/- 1083754

2. I was shocked to receive the messages, as I was very much present in Delhi and the transactions have been done from Sonipat. Immediately, after receiving the SMS, I tried to call customer care, but to no avail. However, after desperate follow up I could contact customer care and blocked the ATM card and Internet banking.
3. On 11.05.2016 at 11.15 AM, I visited the branch at Uttam Nagar, New Delhi and filled the Cardholder Dispute Form. At the time of visit to the branch, I was carrying the ATM card with me.
4. In view of the above, I would request the transactions made above may be investigated which has been made by some unscrupulous elements for no fault of mine. I would also request you to please resolve the problem within 48 hours of the receipt of this mail and refund the amount and debited the same in my Salary account. Because of the salary account, I am facing money crisis.
Thanks & regards
Manish Grover
R/o: RZ-50 2nd Floor Left Side,
South Extension part-III,
Uttam Nagar,
New Delhi- 110059
Contact No : [protected]

I am pawan kumar patial having hdfc regalia credit card no. [protected] has made double payment of rs. 50000/- i am requesting to bank to reimburse me the excess payment made by me but bank is not ready to reimburse and adjusting in current day to day transactions which is not justified because as per credit card statement there is bill period and allowable period for making the payment of monthly bill.

Requested for release of excess payment immediately rs. 50000/-

Order Number:[protected] : Provogue India
HDFC Reference number :[protected]

When i saw the offer from HDFC that i am getting a watch worth Rs 2499 for free, i thought it was something good a bank can provide to its loyal customer as a gift. And when i picked the same i was forced to pay Rs.299 as shipping charges( in fact 299 was the worst SHIPPING charges i have paid till now). Then i thought let it be anyway they are proving me a watch worth Rs 2499. After all that when i received the very valuable watch worth RS.2499 i should say i felt like i am the worst stupid to this item paying Rs.299. This is dint even have a value of Rs.200. Very nice business trick Provogue and HDFC. And as a customer i lost the morale about the company and its products and offers though. There is something named 'Word of the mouth" and i believe that is the best advertisement method ever. From now on as a cheated customer i will be forced to provide very worse reviews only about your products and offers.
Once again,
Very wise business trick. Move on HDFC along with Provogue. Thumbs up!

Dear sir,

My self Mahendra vadecha and i am from Ahmedabad, Gujarat.I am having your bank Titanium Credit card no: [protected] I am doing settalement of above metioned card due some financial crisis on 22.03.2016 for Rs.65000/- and that time upfront pay Rs.10000/- to collection Executive towards settalement amount. Also i was told your collection manager Mr.Sandeep Pandey at the time of settalment that your no one executive will go to my home because i am not available from 9AM to 8PM daily due job.but Then after next month(Apr-2016) your bank collection executive reach at my home for collect money of settalemet installment and pressuring to my wife for settalment money and that time my wife was called to me n tell that collection guys is speak bad words to me and pressurise for payment.then i was talk with collection guys and he was connect his boss Mr.sandeep Pandey on concall with me and i was tell him that i was in hospital of my home town due to brother's bike accident and he was some medical emergency and assure to him for card dues when i was come after 3-4 days.after 3-4 days when i was reach at ahmedabad again collection manager Mr.sandeep Pandey call me on 30.04.2016 morning and pressurise me for card dues.I was told him that i am currenlty come out from my brother medical emergency and i have only Rs.5000 plus arrange another Rs.5000 and pay total Rs.10000 towards settalment and rest will pay on 2/5/16 but your collection manager pressurise again to me with abusive words which recording is attach herewith for your reference for all card dues pay today anyhow otherwise collection guys is sitting till payment not receive.For come out from this situation of mental harrasement i was taken help of my friend jitendra patel and aware him for my problem.He will also talked with mr.sandeep pandey and assure him for mr card payment.In evening around 4:30pm my friend talk with colletion manager and tell him if i am paying one short payment of my friend's card due, how much i can pay and close this card with zerorised.Your collection manager tell that jitubhai pay Rs.40000 one short s right now i am sending its for close and zerorised.Aslo he will assure that on monday(02.05.16) or tuesday, you will get letter for no dues of card no.[protected]and zerorised limit.After Tuesday i was call again to sandeep pandey on his mobile no.[protected]. and tell him for no dues letter but he was answerd that its take 20 days for zerorised. I am wait for that days and again one person reach at home with some letter ask another Rs.10000.so i was shocked that why this people come at my home even after pay of all cards dues as per his manager talk with me on 30.04.16.when i was call again to your collection manager Mr.sandeep Pandey, he was told me that if you pay Rs.10000 then after your card will close otherwise not.So i would like knew that whom he was asked when i was pay Rs.40000 towards card settalement and assure me for no dues letter.So kindly request to look into this matter of mental harrasement and hope to take approciate action against your colletion manager and its staff.I am also attached all recording with your Colletion Manager Mr.Sandeep Paahmedabad, Gujarat.
ndey at


--
Thanks n Regards,
Mahendra vadecha
M:[protected]

My loan account no is: 37250000

I have applied for loan amount of rs. 300000/- @ 9.65% rate of interest. Along with that i have applied for loan suraksha worth rs. 6561/-. After that my loan amount is supposed to be rs. 306561/-.

But when i got the repayment later the loan amount is showing rs. 325511/- because your auto loan manager mr. Bonta prakash rao added a gps tracker of rs. 18950/- into my loan account without my consent.

I have given complaint to "[protected]@hdfcbank.com" & "[protected]@hdfcbank.com" but till now i have not got any resolution the extra amount is not removed from my loan till now.

Even on 27th feb 2016 i have received a mail from "bontaprakash. [protected]@hdfcbank.com" stating that the amount of gps tracker will be refunded into my bank account within 7-10 working days.

Pfb the screen shot. But the amount is not credited back into my account till date.

Inline image 1

I really appreciate the services of hdfc bank but this time i am really disappointed by the behaviour/attitude of your employee mr. Bonta prakash rao. I had a lots of conversations with him & every time i humbly requested to refund the amount but always he said that it is under process & it will take some time. I am really frustrated with procedure & now i am bound to write this mail to you.

This is only the reason i have not paid the instalment of april & may 2016. My cibil score is getting affected just because of mr. Bonta prakash rao.

I am from a lower middle class family. I am working in a private company & it was a big dream of mine which i have fulfilled to buy a small car. I don't have so much money to waste all these things. Please try to understand my pain. Hope you people can understand what is the situation i am going through. I humbly request you to please investigate the matter & refund my extra amount rs. 18950/- into my bank account so that i can pay the overdue instalments.