HDFC Bank — harrashment by non payment of Draft

Address:

Chennai, Tamil Nadu

FROM; Y P Khanna Asstt. General Manager Punjab National bank Zonal Audit Office Rayala Tower, Mount Road, Anna Salai Chennai Mail; [protected]@yahoo.co.in Mobile no. [protected] TO Mr. Aditya Puri Managing Director HDFC Bank Ltd. Mumbai - 400013. REG: HARRASHMENT AND Non Payment of Draft issued by your Gurgaon (Haryana) branch • Undersigned had applied under DDA Scheme -2014 (Delhi Development Authority) under Application Form Number 3103765 - Yash Pal Khanna and Payment ID No. 11422796 dt 12.10.2014 by HDFC Bank • While applying I had given full particulars of my bank account with Punjab National bank as under;-. Branch name;- Punjab national bank Sector -17 B Chandigarh Account No. [protected] IFSC code; PUNB0008700 • My name did not figure in the list of successful applicant. • Instead of refunding the amount by directly remitting to my above refered account, I received Refund by Draft no. 265350 dt. 20.12.2014 issued by Gurgaon branch of HDFC bank. • DRAFT has been issued in favor of “YASH PAL KHANNA [protected] HDFC BANK”. • There was a mistake in the payee as instead of PNB it was mentioned as HDFC. • I got this draft presented through my Bank i.e Punjab national Bank Chandigarh in clearing on 06.01.2015 but it was returned with remarks” Crossed To Two banks” • Since undersigned is working with Punjab national bank, I took up again with service branch of Punjab National Bank Chandigarh, who in turn taken up with HDFC to clear the draft. On assurance given by HDFC cheque was again lodged on 19.01.2015 and 21.01.2015 along with mail from service branch and certificate from my side on the back of the instrument that said account is with PNB and I do not have t any account with HDFC. Despite all this draft was again returned back with same memo. • I contacted the HDFC branch Sector 20 Panchkula (Haryana) in the month of Feb 2015 but they shown their inability to help me in this regard. • On my visit to Rajindera Place New Delhi, I contacted branch Head of HDFC, East Patel Nagar on 17.03.2015, who also shown their inability to help but given me the Number 61606161and advised to lodge the complaint on that number.  On returning to Chennai I made a call on 20.03.2015, at the given number i.e 61606161 and briefed them about my problem. It took about more than 45 minutes to make them understand my grievance. On my repeated insistence she (Ms Sarnia) entered my request and given me Docket No. CHNM [protected] . She also informed me that within 48 hours my grievance would be redressed. Simultaneously she advised me to contact the nearest branch of HDFC and show them the draft and ask the branch head to talk on phone banking number by refereeing to Docket number given.  As per her advice I contacted Branch Head Mr Nashir at BO; Anna Salai Chennai on 24.03.2015 and apprised them about my issue and given him the Docket number . He contacted at phone banking but informed that Docket number is given only to customer of the bank and this complaint is not lodged. He advised me to send the complaint along with PAN Copy, statement of account, Cancelled Cheque, copy of application made with DDA as well as Draft in original to HDFC Noida office.  Again today 24.03.2015, after noon that lady Sarina made a call to me and informed that due to name of the bank wrongly mentioned on the draft, that instrument cannot be processed and paid. I informed that this is my grievance and on account of fault on the part of HDFC I am suffering till now. On making enquiry about Docket number she informed that they have not lodged the complaint but given the Docket number for investigation of matter only. I am surprised to have experience of such a bad customer service and redressal of customer grievance mechanism in your bank where nobody takes any initiative to sort out the genuine grievance of customer. Due to fault on the part of HDFC by mentioning the wrong bank name on the draft, I have been made to suffer and to face such harassment. Leaving no other alternative I am forced to make the complaint to Banking Ombudsman, RBI and all concerned, besides approaching to Consumer Court for claiming interest and compensation for harassments. Thanking You. (YASH PAL KHANNA)