HDFC Bank — 'hbl=[protected]' 'hbl= reward point debit problem bbh escalation

Dear Sir/Madam,

Thanks for the information.
Your inability clearly shows the gambling that you have played with the debit of reward points from my card. I think more than 1000 reward points have been debited from the total reward points credited, without any reason, since card inception till today. And this is only the reason you are showing your inability to email me the system generated soft copy of My Credit Card to me.

In addition to this, I do not need credit card statements since inception. Please do not send them through courier as I do not want HDFC Bank to pay the cost o[censored]nworthy things. I already have the printout of all credit card statements since inception. I only need is the reward points statements of credit and debit since inception.

I, being the holder of the card, want to have the system generated soft copy of the reward points details in the format as provided by me in the last email. If you can not provide from the card inception, then do send me at-least as much as you can or since last 1-2 years of reward points credit and debit statements.

I hope you can understand the cause for this requirement and will provide as much possible reward points statements(credit/debit) at the earliest.

Thanks & Regards,
Simar Preet Singh
+91-[protected]

On[protected]:44, Senior Management wrote:
Dear Mr.Singh,

This is in continuation to our interim response dated December 04, 2017 regarding your HDFC Bank credit card account.

You may recall that we had provided a detailed clarification vide our earlier response with regard to reward points earned on your card account. We regret our inability to provide the bifurcation of reward points for your card account since card inception. To avoid any inconvenience to you, we have despatched the copy of card statements since inception to your mailing address as per our records through Firstflight courier vide airway bill number C991Q0742380. You may look forward to receive the same shortly.

Please feel free to write to us at: priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.

In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected].

Kindly note the query reference number for this correspondence is [protected].

Assuring you of our best services at all times.

Regards,

Neville A
Manager – Correspondence

Safety Tips for Secure Card Transactions

Ensure your card transaction is always done in your presence
Do not share your Bank account or card details with anyone over phone, Email or SMS
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http://www.hdfcbank.com/aboutus/security/security_tips.htm


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