[Resolved] HDFC Bank — hdfc bank ach debit return charges-590rs | |
I have a salary account with hdfc bank. I have started with sip in mutual funds (Paytm money app) using auto-pay option. But i didn't have sufficient balance in sip date so i have been charged ach debit return charges of rs 590 (5 times) and total 3000 rs is deducted from my account and now my balance is showing -1190 rs on 15/03/2019. I have called customer care and they told me that this amount is deducted because of payment bounce. I have never been informed that this would be charged due to lack of funds. What are these charges for! Why are they so high. It is not a debt i have to pay. It is sip. How can you inculcate habit of regular savings if you penalise so harshly for not having balance. Hdfc bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account. Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me of the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there. Please please help me resolve this and return my money. Was this information helpful? | |
Apr 18, 2019 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 18, 2019 HDFC Bank Customer Care's response Dear Customer, We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days. -Zubin HDFC Bank Customer Assistance | |
3 Comments | |
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I have a salary account with hdfc bank. I have started with sip in mutual funds (Paytm money app) not using auto-pay option. But i didn't have sufficient balance in sip date so i have been charged ach debit return charges of rs 590 (2times) and total 1180
I have called customer care and they told me that this amount is deducted because of payment bounce.
I have never been informed that this would be charged due to lack of funds. What are these charges for! Why are they so high. It is not a debt i have to pay. It is sip. How can you inculcate habit of regular savings if you penalise so harshly for not having balance.
Hdfc bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account.
Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me of the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there.
Please please help me resolve this and return my money.
I have called customer care and they told me that this amount is deducted because of payment bounce.
I have never been informed that this would be charged due to lack of funds. What are these charges for! Why are they so high. It is not a debt i have to pay. It is sip. How can you inculcate habit of regular savings if you penalise so harshly for not having balance.
Hdfc bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account.
Please help me resolve this. People are losing trust in public banks and now these banks also!!!. Although it doesn't make a difference to hdfc bank for sure, but i will close my account if it is not returned. If auto debiting is a service you provide as a bank, then it is your duty to inform me of the charges for the same. Heights of fraud. You must give me a warning that if funds are insufficient you will be charged. Nothing was there.
Please please help me resolve this and return my money.
Due to the pandemic there were bounces in the ck and that being a salary account they used to take it out as soon as the salary was debited, so I borrowed money and put in my account and they took out the required amt and fine charges and when the salary got credited they withdrew 32000 without informing me and left me with nothing to manage the households.. Contacted my so called personal banker sarayanna and she can never answer question God knows why she still has tat job. I would like the bank to kill dly have a heart and revert the money
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