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HDFC Bank — HDFC Bank Credit card cheating with Smartbuy offer

HDFC Bank credit card send an SMS and Email stating that your card is eligible for the below offer.
SMS:
FLAT 20% of[censored]sing your Credit Card on Flipkart & Amazon via SmartBuy - your year long shopping partner! Details: hdfcbk.net/mBYkE8y Shop NOW: hdfcbk.net/2N6VYMW T&Cs

Same offfer has been mentioned in their website:
https://offers.smartbuy.hdfcbank.com/offer_details/13250
Get Additional 15% Cashback on Amazon & Flipkart via SmartBuy + Existing 5% Cashback on SmartBuy on Moneyback Credit cards
Click here to Start Shopping.

I have sent mail in this regard to HDFC bank customer service and asked for clarification, but they said, offer is valid for Moneyback card and refund will be done after 90 days of the purchase.

As per the offer, HDFC Bank refund rupees 3000/- as I have made the the purchase more than 20K.

After 90 days, when I asked for refund, they have cheated me. Neither refund so far and nor clarification.

What a great bank, nicely cheating the customer in the name of Smart offer. Not sure how many people got in to this trap? Is there any option to sue the HDFC Bank credit card division?
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HDFC Bank customer support has been notified about the posted complaint.
Jun 25, 2020
Updated by R Udupa The SMS sent to my mobile number which has been registered with the card.

FLAT 20% of[censored]sing your Credit Card on Flipkart & Amazon via SmartBuy - your year long shopping partner! Details: hdfcbk.net/mBYkE8y Shop NOW: hdfcbk.net/2N6VYMW T&C

Why did you sent this message if are unable to refund?
I have spent lakhs and lakhs using this card. It is not worth of discussing rupees 3000/- as I have given business to HDFC bank much more than this. But see how nicely you are cheating in the name of false offer?
I am not bothered if you had published in your website. But why did you sent a personal message to me stating there is a offer for your card?
Oct 18, 2021
Updated by R Udupa Does HDFC bank looking in to this complaint? Consumer court is really helping to resolve consumer issues?
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