HDFC Bank — HDFC Bank fraudulent credit card transaction dated 5th Oct 2025 on hdfc credit card

Address: HDFC Bank Vijayawada

Address: Vijayawada

I would like to address the issue mentioned in my earlier email regarding the fraudulent transaction on my HDFC credit card dated 5th oct 2025.

Within 1 hour of the incident, I completed all necessary actions as per the standard process. I would like to highlight the following points for your immediate attention:

I have never shared any OTP or confidential information with anyone.

I only received a message showing “payment declined” — I never received any confirmation SMS for a successful transaction.

Within 40–50 minutes, I immediately contacted the HDFC toll-free number, reported the transaction, and requested reversal. However, no corrective action was taken at that time for reversal but they blocked my card and issued new one.

Despite of my continuous follow-up with your credit card disputes team, this issue remains unresolved.

Today bank responded stating its not a fraud transaction and asking me to make the credit card payment for Rs 64195 and I really cant bear the payment.