[Resolved]  HDFC Bank — hdfc card department harassing me continuously over phone, letter asking an hefty amount of rs 16576

Address:

BWSSB OFFICE, CAUVERY BHAVAN, 9TH FLOOR, TATA CONSULTING ENGINEERS LTD., K.G.ROAG, BANGALORE 560009, 560009

To,
The customer service team,
Hdfc bank, credit card division
Kindly note that my previous hdfc credit card no [protected] was lapsed in the month
Of may 2019. During may 2019 i have used previous hdfc prirority pass against card
No [protected] for lounge access costing rs 1885+gst. After the month of may
2019 my old hdfc card [protected] expired.
Since i was transferred to bangalore on 21st february 2019 from gandhinagar, gujarat to
Bangalore so new hdfc card 430570xxxxxx2943 returned undelivered &
Returned to hdfc only.
Till now i have not received new hdfc credit card 430570xxxxxx2943.
Now, hdfc card department harassing me continuously over phone, letter asking an hefty amount of
Rs 16576.
Enclosed letter from lawyer of hdfc and copy of my previous card asking me to pay rs 16576.11.
This charge is against a lounge access cost of rs 1885 occurred in the month of may 2019. Even
Hdfc downgrade my cibil score too. Since i have did not have new hdfc card, so i am not able to
Pay rs 1885 + gst in june 2019.
Why should i pay rs 16576.11 in place of rs 1885+gst without my fault.
It was communicated to hdfc so many times but nothing happen.

Now i need your help.

Regards,

Deb kumar kar
Email: [protected]@gmail.com
Mobile: [protected]