HDFC Bank — Hdfc click2invest

Address:	Mumbai City, Maharashtra, 400011
Website:	onlineinsurance.hdfclife.com/buy-online-investment-plans/click-2-invest-ulip-plan?source=C_IA-SEM_C2

This is with regards to the hdfc click2invest policy i had taken on 29th june 2016.
I had made the half yearly paymentof rs.24, 000/-
The payment was processed on 29th itself however, the policy has not been processing for reason that the proof i had submitted for the address was insufficient.
While taking the policy itself i had called out that i had shifted to a rental property newly and so i do not have any address proof apart from my rental agreement. This was agreed to by the customer support executive.
Later i receive a mail saying that would not suffice..
After a lot of email communications, i provided the airtel mobile bill that gets sent to my office address as my correspondence address proof.
However, everyday i receive a mail saying i should submit my address proof.
The policy has not been processed yet.
Even after repeated calls and emails to the customer support team, i have not received any solution.
I had chosen this as an investment option for this years tax savings.
However, i am going to be taxed heavily as this policy is not processed yet.