[Resolved] HDFC Bank — hdfc credit card payment not reflecting even after 24 hrs of payment through their own bank website

Geethikak

Address:

Hyderabad, Andhra Pradesh, 500038

I have paid my credit card bill on 23-jan2020 but it is not yet reflected in to my credit card. I paid it through hdfc netbanking app only. It is very urgent for me. But it would help the customer if ot does take more than 24 hrs for payment. Even if i contact or to verify where my transaction got stuck up it is not possible either through netbanking app or calling toll free as well. Please help me with this.

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Mar 14, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 23, 2020

Updated by Geethikak [protected]

Verified Support

Jan 24, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Verified Support

Jan 24, 2020

HDFC Bank Customer Care's response Dear Customer,

We are in receipt of your payment of Rs.12, 944.00 and the same has been credited to your credit card account on 23/01/2020. The relevant credit for the same will reflect in your February 2020 statement. We request you click on the "View unbilled transaction link" in the "Credit Card" option on our netbanking facility to view the above credit on your card account

-Nadia
HDFC Bank Customer Assistance