HDFC Bank — hdfc fastag making false promises to deliver it in 7 days, not available since 16 days and feels like i lost my money

snehalckute

from Satara, Maharashtra

Address:

Baner , Pune, Pune, Maharashtra, 411045

I've been hdfc bank customer since 7 years but never faced such pathetic service.
I applied for the fastag on 4th dec and it's been 14 days now and i have not received it though promised to deliver within 7 days.

Application reference number - hfr900406

Not able to call support as the number is either busy or unavailable.

Not at all expected from reputed bank like hdfc. Do fastrack your processing and don't make other's life hell.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end. You will receive your Tag within 15 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2019

Updated by snehalckute Here is the screenshot of the application submission, where you confirmed to deliver fastag within 7 working days from 4th dec 2019. Why are you delaying it and confirming it to be delivered in 15 working days from today?
I've been paying double toll since 15th dec 2019. When and how HDFC is going to refund extra toll charges I am paying because of your delay?
I need an Answer and I am going to claim it as I have all the receipts of double payment.

Dec 18, 2019