HDFC Bank — hdfc fastag - non receipt of payment and application

Sanjo George

Address:

Bangalore, Karnataka

Hello team,

I've submitted fastag application successfully through hdfc bank website and completed the payment using hdfc debit card on 24th nov 2019 night. Unfortunately i've not received any email or sms related to my application number or payment. All the customer care numbers provided in the portal are useless. Nobody is picking the call or call will not get through. Can you please help me to get the application number and current status?

My email id is - [protected]@gmail.com
Phone number - [protected]

This is my last options, if it don't work i would like to cancel this request and get a refund of rs.500. With this kind of bad customer care service, it will cause more troubles in future otherwise.

Thank you

Sanjo george

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Anay
HDFC Bank Customer Assistance

Dec 03, 2019

Updated by Sanjo George You would be kidding me ! I've sent an email to fastag.[protected]@insolutionsglobal.com on 25th Nov and did not receive any response! I've applied for fastag on 24th Nov and got customer ID on 29th Nov, but i am yet to get the device. Is there any way to track the current status?