[Resolved] HDFC Bank — HDFC Fastag recharge not reflecting in my account

[Resolved] HDFC Bank — HDFC Fastag recharge not reflecting in my account

N nareshak from Chennai, Tamil Nadu Sep 30, 2021

I'm Naresh and I hold Fast tag with HDFC for my vehicle TN 10 AQ 1624. I've recharged the fast tag using Internet banking for Rs 1500 and including transaction fee and tax it came Rs 1514.16 (Wallet ID : [protected]) on 29-Sep-2021 around 9:30 pm. Money got debited from my account but transaction came up with error "Your session has expired" even though my session was still active even after that error. Contacted support immediately and they asked me to wait for 2 hours and called next morning and again I'm asked to wait 24 hours. I have no hope in customer service scripted response. This is such a bad service and response if someone is trying to recharge in the middle of a travel and something like this happens. Due to this I'm very skeptical about trying to recharge again as I have a travel plan in couple of days. Please look into this and do the needful at the earliest. PS: I've raised a complaint via email but haven't received any response yet. Was this information helpful? No (0) Yes (0)
Oct 5, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 02, 2021 HDFC Bank Customer Care's response Dear Customer, We request you to DM your registered contact details for further assistance. For Fastag transaction dispute on your Fastag wallet, kindly send an email (mentioning Fastag wallet id, Transaction date, Actual transaction amount and Transaction disputed amount) from your registered e-mail id to [protected]@hdfcbank.com Also attach duly signed scan copies of below documents.ã€€ 1. Vehicle RC Copyã€€ 2. Vehicle Image ã€€ 3. Cash Slip (If you are disputing for double debit, wherein the payment is done through cash as well as the amount is debited from Fastag).ã€€ Note : Transaction dispute needs to be reported in writing within 15 days from date of transaction.ã€€ You may contact 24x7 Customer Care on [protected] for any clarification. Note : You can get Fastag activation status and current. -Anay HDFC Bank Customer Assistance
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