HDFC Bank — hdfc life policy -

Address:

Bangalore, Karnataka, 560032

I got an HDFC life policy in April 2014 after being pestered by the HDFC branch manager and RM. I agreed for a 5 year plan but they forced me into a 15 year plan. I paid premium of 1.5 lakhs per year for 5 years until March 31st 2018. On 01st April 2019, I was entitled for a liquidation and refund after completing 5 years. From 03rd April 2019, I have been writing to HDFC bank, Nri services and HDFc life to close my policy and refund my account and they have been delaying it unnecessarily.

I have written 19 email (9 copying CEO, MD and Board of Director at HDFC bank) and they have not been able to resolve this issue. The service representatives wait for a week and then reply stating they want more documents. I have provided 10 plus documents in total including but not limited to

1. Self attested Passport copy (sent twice)
2. nEFt mandate (2 different)
3. Bank statement (2 accounts separately)
4. Form 10F (sent twice)
5. Evaluation form
6. Surrender form
7. Name declaration form

Inspite of all these documents they come back again seeking documents. It’s not like am taking a loan from the bank. I have requested them to cancel my policy and refund my account but they don’t want to refund my money.

Please assist.