HDFC Bank — Hdfc personal loan account not showing

[protected] loan account not showing in my hdfc app. I have a saving account and took loan but it doesn't reflect in hdfc app. I need to pay emi of it and it doesn't pull up any details in any app like hdfc, paytm, phonepe, google pay and hence I need this to be updated.
In my netbanking app, it says no loan taken.
I have sent multiple emails but I haven't got any response yet. I need this to be fixed. I am not going to pay late fee if charged in this case and this will hit my cibil I will take action against you