HDFC Bank Home Loan — cheating from hdfc home loan sales team for acquiring customer

Address:

401107

My hdfc home loan account number[protected]

I had my home loan with indiabulls housing finance they were doing my disbursement on regular basis every month even though they has under going bad time. They advise me to switch over as their is a possibility of increase interest rate to 11+. Hence i contacted hdfc who is the other financer for kakad housing corporation where my flat is.

They told me that they finance 50+ flats in same projects and commit me that will not face any issue during slab wise disbursement, they are very much aware about the fact that our builder raising slabwise demand every month and i also informed them from my side prior to application.

After loan sanction and initial disbursement to india bills, when i submit the further demand from builder, i has been told from bank your demand will not going to be process until hdfc will get the all originals from indiabulls and now i am stuck totally.

Attaching here the request letter branch manager mira road himanshu trivedi on 24th jan 2019, the action is still pending. My disbursement was due on 29th jan 2019 which is already late.

I want hdfc to take strict action against rakesh and kalpesh for misguiding customer, giving false commitments to acquire business.

Hi himanshu,

Good afternoon,

This is in reference to the above disbursement request which is require to clear by 29th jan 2019 to builder (Kakad housing corporation).

I heard from sales executive rakesh divrala, that the disbursement will not happen until the original documents receive from indiabulls this was informed him by branch. This process will take one month time as per indiabulls.

My concern here in this case is below, if the disbursement will not release with in given time then it will spoil my reputation with builder as well as he will charge me penalty and interest on it.

While applying loan from hdfc your sales team very much aware about this issue and i also told them that my 19th slab disbursement request is going to come in weeks time, that time they told me no problem we will take care of it. That's the reason i apply for the loan else i would have not. And hdfc has approximate 50 cases with kakad housing corporation and your sales team is aware the every month the disbursement request is coming. I feel this is the clear case of cheating and unfair trade practice from hdfc sales team.

Now after checking with your executive today 30 minute before he is informing me that hdfc will not able to do the disbursement. This is not the way to treat the customer. If your sales team doesn't have knowledge and information about the process them sack him immediately as he is spoiling the reputation of hdfc. He also misguide me on processing part you are aware about it. He tooks 11800 as a processing fees and told me that whole is refundable, but when i visited in the back for disbursement dipika told me about the agreement charges which is non refundable, then you spoken with him on call to discuss. And dipika helps me to adjust it. This is very bad business practice your sales team has.

Further i like to take you during disbursement dipika took a cheque of rs 30, 00, 000 as a security deposit against original documents, where as only 21, 00, 000 was disburse. Here i would like to request you please release the present disbursement of rs 2, 17, 000 against the security deposit. As it is very difficult for me as well to arrange rs. 2, 17.000 in three/four days. Before next disbursement the originals will come and positively the issue will resolve. I hope you will understand the situation and help to resolve and help the customer. You can go through my profile i am a corporate employee working in american mnc. My cibil rating is also a best. I think you should not have any issue in solving this case.

Waiting for your positive response.

Regards,

Ashwinikumar patil [protected]/[protected]