[Resolved]  HDFC Bank — Home Loan Disbursement

Address:Patan, Gujarat

I am Viral Vyas having HDFC Bank Saving Account almost 8 years old and also having Credit Card worth Rs. 4.5 Lac. I have also paid up my previous Personal Loan of HDFC in time which increase my customer values. I need to apply for Home Loan and in my city I have almost all choices of bank to apply. I have also choice of SBI Bank which my salaried bank and already in my University Campus near to my department where I work. Although I choose the HDFC Bank for my Home Loan due to I troustworthy on it. So, I contacted the HDFC Bank Patan Branch and the Bank person has sent an agent Named "Digvijay Thakor" and he has took HDFC Home Loan Application Form to fill and took my all necessory Xerox Document and Original Agreement Stamp of House to HDFC Bank. Thus, I have applied for HOME LOAN in month of February 2015. After passing 15 days he said that Application form is wrongly filled and He took training at Ahmedabad with his sir called "Mr. Divyesh Shah" and then on first week of march he came again to fill new form of Application. Then he collect the documents related to builder-side and says that loan may be cleared within 15-20 days. I have waited for those days. After passing the time I have asked again at last week of March and he replied that sir, there is march ending and closing days so please ask in first week of april. In first week of april "6th Arpil 2015" I have one email of Loan File Registration with File No:[protected] and says that contact to Mehsana Office for further inquiry. I have contacted on 2nd day to mehsana office. Office person said few of documents was needed from builder side. Afterword, Loan will be disburse in week. My builder has also supported and give all documents within week to HDFC Bank Personal and after 15th april I have again asked about the progess of my Home Loan. Because there is no any contact o[censored]pdate related to loan approval from bank side. Mehsana office has introduced a new person called "Divyesh Shah" and said your loan approval was in his hand. If he approved we will disburse the loan and give me their mobile no. "[protected]". I have started contact to Divyesh Shah. He has talked that there is a technical survey is not done yet so, loan has not approved. The Technical Survey has done in April Last week. Now I still not understand why the bank is not disburshing the my home loan? I am still asking the bank person throughout the 10 days all says that there is no any document is remaining though I didnt have Home Loan and almost pass the 2 months. Now, I think that I have mistaken to choose the HDFC Bank for home loan instead of SBI or AXIS bank which are disburse loan of my friends in 15 days. Or I think The HDFC Bank personals 1. Anil Patel, 2. Snadip Patel, 3. Nileshbhai 4. Divyesh Shah of 5. Digvijay Thakor are intensionally hesistated me on Home Loan Approval for their personal benefits. Now, I am seek of asking for home loan approval and I need my original documents back for Newly applied at any other bank. I also need to surrendar my Saving Account as well as Credit Card and all kind of facilities of HDFC Bank dut to I lost my trust on this bank. Thanking You for your worst service, Yours Honest Customer Viral Vinubhai Vyas ([protected]) [protected] HDFC Bank Patan Branch Gujarat. IN. Pin: 384265
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Aug 9, 2021
Complaint marked as Resolved 
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Dear Viral,

We would like to share with you that HDFC Bank, under an arrangement, sources home loans for HDFC Ltd. The loans are then sanctioned and disbursed by HDFC Ltd. You are henceforth requested to be in touch with Ms. Geetika Vaish on e-mail ID [protected]@hdfc.com for resolution of your query/complaint.

-Anay
HDFC Bank Customer Assistance

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