[Resolved]  HDFC Bank — home loan insurance plan

To Whomsover concerned, This is with regards with my continuous follow-up on an HDFC Home loan Insurance plan for my newly purchased home loan from HDFC. Loan no:[protected]. Since the last 6-8 months I have been taking a continuous follow-up, all trailing emails are available, The people concerned have been: Bireshwar dutta, Rohit shetty, Wahid shaikh & so on. I was promised a interest of 8.65% for an insurance EMI of 10yrs tenure of an outstanding amount of 4944000/-.. This case has just been passing to different people handling with the senior team Mr Dutta and Mr. Shetty I believe may not have any oversight about the same. Today when i spoke to Mr. Dutta he starting putting all the blame on the person who has left (Wahid) saying that we dont know what he promised and that we cannot offer interest of 8.65% instead 8.8% plus he has been pushing me to take the one time premium inspite of mentioning that I need an EMI. When insisted to direct me to a senior he mentioned that he is only the senior & besides that no one can help me. My question to this grievance cell is 1. if my case has been delayed from your end why should i be paying a higher interest just because you have delayed the case to a point where it has been raised to this level? If wahid has left the organisation, why didn't his senior or boss look into this case and tried to arrange another executive inspite of emails floating to him, why was this taken so lightly?? Why am i being pushed to take the one time premium when my choice is an EMI? Why am i not been directed to any other senior? how can Dutta mention that we do not know what Wahid promised, shouldn't he be involved with every case possible and now you are enforcing a rate of interest of 8.8% for your fault & delay? If this is the case, then i believe that there are 100's of other banks and companies which are offering an insurance plan that give me this rate, why should i take HDFC life?, there are companies which take a followup with me RESPONSIBLY unlike your members who do not show any responsibility & courtesy to even reach out to their customers. it is really sad to know that me being an employee of Abbott healthcare is being treated this way. Very sad to understand how poorly your system works. Thanks and Best regards, Juella Cardoz