HDFC Bank — Home loan processing fee refund

My processing fee 15000 not getting from one month bad experience

My processing fee amount is also stuck. They don't respond to mails. If I go to office, they make me wait for hours. After that, managers says "I will refund only 50%". Or you write to customer care(Who don't respond)

They have created a system where their agents gets the processing fees by making false promises and then all their employees support such agents by not responding to customers mails, making excuses, making us run here and there etc.

I Had applied for home loan for construction of house with HDFC Bank, the executive came to explain and collect documents, he did not explain how the terms are mentioned and we also do not have that much knowledge and know about the meanings of terms used in banks. he told about interest rate, how much I am eligible, I asked for 30 lakhs, he told maximum he will try for 25 lakhs and was always assuring 100% he will make loan and give. I had even informed him about documents what I have, I had informed him that I do not have original GPA, I only have true copy obtained from department. He guaranteed that no issues you will get loan and all and what ever documents he asked I have handed over to him. I even asked if i don't get loan what will happen to processing fee, he told if you do not get loan they charge some 3500/- charges and they will refund balance amount. But he never explained about what is sanction, what is processing and when it will not be refund such things. Even for legal verification I gave all the documents and I informed about that I do not have original GPA and they asked for csome document called confirmation deed I even informed I dont that document also in first meet, they told to get FIR copy and news paper publication, i did all that and final they are telling since you don't have confirmation deed they will not clear legal. If that was necessary they should have told in 1st meet only instead of making me spending on FIR, newspaper publication, advocate certificate, etc?. Now bank is also telling they will not refund my process my processing fee. I here by request to necessary action and process my refund. I have been sent many email but none of the bank personals are replied till date, it almost completeing 1 year. Big fraud HDFC Housing loan bank. They give give proper explanations when collecting documents and they should persons who have knowledge to tell by seeing documents that loan be sanctioned. after knowing that Original GPA not available and collected documents promising that there bank will 100% give loan. Processing fee Rs.11, 900/- approx is big amount for people like us it may not be big amount to you (HDFC). KINDLY DO PLAY WITH PEOPLES MONEY FIRST TRAIN AND PROEPER EXECUTIVES WHO SHOULD NOT CHEAT PEOPLE LIKE US TO MAKE MONEY.

I had applied for a balance transfer of my home loan (currently I have my Home loan from LIC), and before applying HDFC executive Krishnan (Chrompet HDFC bank, Chennai) confirmed and He said you get waiver if non approved or it will be refunded to you account. And He also mentioned that the processing fee would be waived and He told that I have to pay the processing fee but it will be adjusted in the first EMI. And he also told that, if in case the loan doesn’t get approved, the entire processing fee amount would be refunded. Later my loan along with the TOP up had got approved principally (file #[protected] and File #[protected] and later it was rejected stating that there is some problem with the approval.
I paid the processing fees for both BT for main and Top up. Please find the details:
BT Home loan - INR 9800.

No response for this.