[Resolved]  HDFC Bank — i have a complaint about "no scheduled commercial bank can levy charges and make customer's balance go in negative" but still hdf

I have already submitted a complaint about non maintainence charges here .And I got a call about it they said they will call me after few days but they din't and there customer care officers are giving me different different response they are not provinding correct information and they are disconnecting call...I can't visit home branch but they are not giving me response when I m calling them ... here is the details of last msg of hdfc Dear Customer, Thank you for writing to us. This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executive will respond within 2 (two) working day. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution. IMPORTANT: Hotlisting of card: Loss of ATM, Debit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock. Alternatively, please log in to Netbanking and submit your request for hotlisting of the card. Cheque Stop payment: Stop payment request is not processed through email. To make a stop payment request please log in to your NetBanking account and click on the "Stop Payment of Cheque" option available under "Request" menu on the left hand side of the web page. You may obtain the cheque series from PhoneBanking and then use NetBanking to stop the cheques. Alternatively, you could use PhoneBanking or the branch to make a Stop Payment request for a cheque. Stop payment of cheques through NetBanking and Phonebanking is free of charge. Unknown Beneficiary Addition/Transfer of fund: In case you have received a message stating that a transaction has been done using your NetBanking login or a beneficiary has been added into your NetBanking account, please immediately call up our PhoneBanking Numbers and get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters. Please visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: - Retail Branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch - Phonebanking numbers: Ahmedabad / Bengaluru / Chennai / Delhi & NCR / Hyderabad / Kolkata / Mumbai / Pune - 6160 6161 http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no Assuring you of our best of services. Warm Regards, HDFC Bank Ltd. -----Original Message----- From: Abhay Satyarthi [[email protected]] Sent: Friday, Nov 16 2018 4:02PM To: [email protected] [[email protected] ] Cc: Subject: ID- TTU161118-06 Account No.50100240034638 Available Balance-701.72 BranchBARAHALGANJ NameABHAY VINOD SATYARTHI CurrencyINR Account Statement Account Number50100240034638 Savings Account No.50100240034638-BARAHALGANJ Period16/05/2018 - 16/11/2018 Closing BalanceINR 0.00 Date09 Nov 2018 Withdrawal6.28 Cheque/Ref No.MIR1830698331511 NarrationAMB CHRG INCL GST FOR SEP2018-MIR1830698331511 Value Date09 Nov 2018 Closing Balance0.00 Date05 Nov 2018 Withdrawal5.72 Cheque/Ref No.MIR1830596136538 NarrationINST-ALERT CHG INC GST JUL-SEP2018-MIR1830596136538 Value Date05 Nov 2018 Closing Balance6.28 Date31 Oct 2018 Deposit12.00 Cheque/Ref No.830412728140 NarrationUPI-917020028084740-goog-payment@okaxis-830412038338-UPI Value Date31 Oct 2018 Closing Balance12.00 Date26 Oct 2018 Withdrawal10.00 Cheque/Ref No.MIR1829888374517 NarrationINST-ALERT CHG INC GST JUL-SEP2018-MIR1829888374517 Value Date26 Oct 2018 Closing Balance0.00 Date26 Oct 2018 Deposit10.00 Cheque/Ref No.829910263775 NarrationUPI-00000030486238710-annapurnatiwarisdl@oksbi-829910800656-UPI Value Date26 Oct 2018 Closing Balance10.00 Date20 Oct 2018 Withdrawal2.00 Cheque/Ref No.MIR1829274100815 NarrationINST-ALERT CHG INC GST JUL-SEP2018-MIR1829274100815 Value Date20 Oct 2018 Closing Balance0.00