[Resolved]  HDFC Bank — IMPS Transaction not credited to my Beneficiary account

I had done the IMPS transaction of amount RS.2, 00, 000 from my HDFC current account to other bank account via netbanking.

I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end even after a working day despite frantic calls to the Branch Manager.

While the same transaction was done from ICICI which also failed but credited back to my account the same minute.
Not help received while it was an urgent situation.

As per the HDFC Manager, it seems there was an issue with beneficiary bank systems and he asked us to go and check with beneficiary bank by ourselves.

Seriously, being so called IMPERIA customers, this is the treatment I am getting, wondering what the other customers are facing.

I mean, Can the bank not see whether the transaction is successful or not when it was timed out? Even after giving the Transaction ID, we were not helped in any way
Was this information helpful?
No (0)
Yes (0)
Oct 31, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2021
HDFC Bank Customer Care's response
Dear Customer,

We have checked our records and confirm that your fund transfer through IMPS was timed out due to technical issue at the Beneficiary bank end. The same will be credited in the Beneficiary account or refunded back to your account within 3-4 working days.

If either does not happen please provide the Beneficiary account statement from transaction initiation date to ( today's date) to check and assist you better in this regard.

-Zubin
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32732
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information