[Resolved]  HDFC Bank — issue of new cheque book

Dec 19, 2018

HDFC Bank Customer Care's response Dear Customer,

Please follow the below steps to submit your request for a Cheque Book through NetBanking: Access your NetBanking account with your Customer ID and NetBanking Password (IPIN) Select "Cheque Book" below the "Request" section on the left-hand side of the page Select the Account number (if more than one account) Click on "Continue" and then "Confirm". A reference number will appear on the screen confirming your request. A new Cheque book sent by courier to your address on record so as to reach within 7 working days. Your mailing address updated in our record is ____________________________. (Complete address not provided due to security reasons). There is no charge for issuance of Cheque book of 25 cheque leaves per half year for Savings and Salary account holders. Additional chequebook of 25 leaves will be charged @ Rs 75/- per chequebook. We request you to visit the below-mentioned link for information regarding applicable charges. http://www.hdfcbank.com/common/fees_default.htm The request for a fresh Cheque book can also be logged through the ATM (through the option of "others"), PhoneBanking (through the IVR), SMSBanking, Mobile Banking or over the counter at any Branch of the Bank. This is recommended in case you wish to place a special request (number of cheque leaves required is more than the standard issue of 25). You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch Phone Banking: http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking Please feel free to revert in case receipt of Cheque Book is delayed or any other problem is encountered during the process. Kindly note that cheque will be sent to the address updated on our records. We will be unable to send the same on the address mentioned by you unless the same is updated with the bank. Address updation through Netbanking: Please follow the below steps to update the address through Netbanking: Log in to your NetBanking account Click on “Update contact details” on top of the page Click on “Update address” Click “Update” tab. You will be redirected to upload the self-attested scanned copy of the document. Update your address under "Address details" Select the document type that you wish to upload from the drop-down menu under "Address proof" Click "+" and select the document Click "upload" Type the code shown in the box Select "I/we confirm that we have read the Terms & conditions and that all details provided on the form are true & correct" Click on "Submit" Following are the documents that you can upload as Address Proof during the above procedure: 1) Passport 2) Driver License 3) Voter's Card 4) Aadhar Card 5) Central or State Government issued ID Card. If the request/document is in order, the address would be updated in 2 working days. Alternatively, You can submit an application for change in address duly signed, at the branch. Please mention your Customer Identification Number in the request. If your account is a joint account and if the joint applicant wishes to change the address, please fill a separate form for his / her address change. We regret that we are unable to process the address change request through PhoneBanking, e-mail, scanned, or faxed copy. The form for the address change needs to be submitted together with documentary proof of address (please carry your original documents with you). The document needs to be self-attested by yourself. Please refer the below link for the combined address form. http://www.hdfcbank.com/assets/pdf/Combined_Address_Change_Form.pdf You can also refer to the Documents accepted as proof of mailing address in the below link. http://www.hdfcbank.com/assets/pdf/Proof_Identity_Address.pdf If you send the address change request/letter through courier, post or a bearer, it needs to be necessarily accompanied by self-attested copy of any one of the acceptable documents for establishing proof of address for the applicant whose address needs to be changed. Your mailing address will be updated within 7 working days, once the application with any of the supporting documents is received and found to be in order. The change in address will also be confirmed through an SMS in the registered mobile number. You may also confirm the change in address by logging into Netbanking through "My Contact Details". If you have availed of other products offered by the Bank viz. Loans, Credit Card, Depository Services, Securities Trading Account etc., kindly approach the branch for assistance in getting the address changed in those systems as well. Please visit the following link for the address of our branches and ATMs https://www.hdfcbank.com/branch-atm-locator

-Anay
HDFC Bank Customer Assistance