[Resolved] HDFC Bank — jio recharge failed but money deducted

Hemalatha Valagurunathan

from Palackattumala, Kerala

Apr 30, 2019

Address: 16 Kasthuri illam, ganapathy Nagar 1st Street, Ekkatuthangal, Chennai-600032, 600032

Today morning-30 april, I tried to recharge Jio number by loading money in Jio app from my credit card. Money got deducted but I couldn't see the amount in Jio wallet. so since that was emergency I recharged once again using my credit card. Then I called Jio customer care to raise a complain they said they received money only once and that was used for recharge so no money to show in Jio wallet. But money was deducted twice from my credit card and I received a message too from bank that money is debited for both times. Please refund my amount. Amount deducted is 399 on each time.

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Jun 10, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you to send us the duly filled and signed form which is available in our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

-Nadia
HDFC Bank Customer Assistance