Applied for fastag on 8th april 2019.
Reference number: hfr112120
Uploaded rc along with application.
When i submitted the application successfully, i got the response that the fastag will be sent in 7 working days, but so far no response.
When i called the call centre, i was told to submit aadhaar, rc, pa and dl as kyc through mail.
Surprised that they kept quite and asking for additional documents only when i called.
Very very bad way of functioning, irresponsible, not expected from a recognized bank.
Jun 3, 2019
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 03, 2019
HDFC Bank Customer Care's response Dear Customer,
We have dispatched the same to your mailing address refer POD details- DTDC: Z94787743.
-Nadia
HDFC Bank Customer Assistance