[Resolved]  HDFC Bank Life Insurance — Misrepresentation of facts/ deduction of Money

Address:

New Delhi, Delhi

I purchased one life insurance plan: 'HDFC Life ProGrowth Plus', from HDFC. The life insurance policy number is : 17074412 which I started with Rs 75000, which was revoked by me during the free look period of 30 days. And I was clearly informed by the bank representatives that the total sum of Rs. 75, 000 will be credited to my account if i plan to cancel it within 30 days. (a big lie i guess) They returned 72240.35/- and not the total money. Unecessarily deducted : 2759.65/- . The reason for withdrawing this policy was misleading the customer and mis-representation of facts. I asked for ONE policy and one agent of HDFC bank named Neeraj Chaurasiya (in NFC branch ) gave me 2 policies. I came to know when the documents were delivered to my place. (how conveniently these people lie in order to sell off policies and make their incentives out of it) When i made a complaint, the bank said 'you signed the document and it was told to you that some money will be deducted.' Why i made a complaint : 1. The rep lied that he is giving 1 policy, instead he gave me 2 policies. 2. He never attended my call or helped me in any of the clarifications in fact it was all lies. 3. All the agents said infact promised me that the documents will be handed over to me and not sent to the registered address which is in bhopal. (because of which i couldnot check the documents) 4. Most important point : all the agents, each one whom I interacted with said that there is a free look period of 30days and I will get the complete refund if I plan to revoke it 5. When agents give documents for sign offs to the customers, they dont ask them to read the papers, they simply give the details of what is written in the documents and ask for sign offs. And the agents categorically told me that in the free look period if you plan to cancel the policy you will get the complete money 75000- total money. Request you to please help if you can. thanks :)