[Resolved]  HDFC Bank — mandate reference number issue

I got a message

Dear customer mandate reference no: hdfc[protected]xxxxxx issued to citibank n a with value rs. 6000.00 and frequency mnth is received today for processing.in case of any issue please get in touch with your branch.

I applied for personal loan in citi bank,
But that's a different scenario.
They dedicated the processing fee and a month interest and credited the amount to my bank account.
The emi amount is 15000.

I'm not getting why is this 6000?
What is that mandate ref number?
What should i do?
Need suggestions?
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Jul 30, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2018
HDFC Bank Customer Care's response
Dear Customer,

I request you to share the screenshot of message you received, your account no./customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
Complaint comments 

Comments

So called RIC Department gives negative comments on documentation without understanding the matter. Refer app no :HBL[protected]. I do stay on my own resident from last 10 years, which is not accepted by RIC even after giving adhar card. RIC department believe every document is fabricated ignoring the fact. Please suggest way forward . ISM
Dear Customer, Mandate Ref No:FDRL[protected] issued to Zaak Epayment Services Pvt Ltd for Rs.100000.00 with 'as and when presented' frequency is received for processing today.Please contact [protected]/[protected] for more details-Federal Bank..
I don't understand why i'm receiving this message and what this means.
I don't want hdfc to process this amount or request.
Please help.

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