HDFC Bank — Money deducted but razorpay telling me to check with bank

Address:

no 19, pv rajamannar salai, vijayaragavapuram, KK nagar, Chennai -600078

I made payment through upi amazon paly on 19th march 2021 to purchase zasco gps device their upi operator is razorpay i maid payment and it got canclled immideately and i got redund 2nd time i made payment money got deducted but razorpay denies getting money from bank and product remained unpaid but money got deducted razorpay says to escalae this issue with the bank for refund soo i am telling u m grevences i have talked to amazon pay they say to talk to bank for this isue i am facing please help ill attach bank statement and transaction id below, plese see whats the issue and refund the money back to my account
account number : [protected]
date of purchase : 19th march 2021
UPI used to make payment : Amazon pay
registered mobile number : [protected]
transaction id :[protected]