HDFC Bank — need otp on email

Jul 16, 2019

HDFC Bank Customer Care's response Dear Customer,

Currently we do not send OTP over email for security concerns. In case you are abroad and wish to change the mobile number in records, we request you to send the signed scanned copy of the physical request, regarding mobile number updation (as per below format), from your registered email id to [protected]@hdfcbank.com. We wish to inform you that you request for mobile number updation will not be processed, if it carries any other instructions ( e.g. Address change, Email ID change, Netbanking request. etc.) along with it. Please note letter should contain your Account number, Customer ID, Old Mobile number and the New International Mobile Number along with the country code that the needs to be updated. Kindly fill up the attached request form and send the scan copy to [protected]@hdfcbank.com. There should be no special characters / 00/ space present before the country code and mobile number. NOTE: 1. Request received from unregistered email ID will not be accepted 2. Request for updation of Indian Mobile number will not be accepted. Format for Request for change of mobile number Date:_____________ To, HDFC Bank Ltd, Branch Name: Subject: Request for change of mobile number Dear Sir, I undersigned, ________________________________( Account holder Name )hereby request you to kindly update my new mobile number, since I currently reside overseas and unable to visit branch personally. Please note the details of my account as below. Account number: Customer ID: Old mobile number: New mobile number with country code (Please avoid special characters / 00/ space): I agree my instruction will be sent for processing subject to instruction found in order. Thank you Signature (As per bank records) :

Amitha
HDFC Bank Customer Assistance