HDFC Bank — need otp on email

I have an account with hdfc bank, the account was made in india, however i have now moved to the singapore and i do not have access to the indian no. That was provided. I cant make any transaction from my account as i do not get any otp's. I want all my otp's to come on my email account.

It has been a real issue lately. Please revert to me as soon as possible
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2019
HDFC Bank Customer Care's response
Dear Customer,

Currently we do not send OTP over email for security concerns. In case you are abroad and wish to change the mobile number in records, we request you to send the signed scanned copy of the physical request, regarding mobile number updation (as per below format), from your registered email id to [protected]@hdfcbank.com. We wish to inform you that you request for mobile number updation will not be processed, if it carries any other instructions ( e.g. Address change, Email ID change, Netbanking request. etc.) along with it. Please note letter should contain your Account number, Customer ID, Old Mobile number and the New International Mobile Number along with the country code that the needs to be updated. Kindly fill up the attached request form and send the scan copy to [protected]@hdfcbank.com. There should be no special characters / 00/ space present before the country code and mobile number. NOTE: 1. Request received from unregistered email ID will not be accepted 2. Request for updation of Indian Mobile number will not be accepted. Format for Request for change of mobile number Date:_____________ To, HDFC Bank Ltd, Branch Name: Subject: Request for change of mobile number Dear Sir, I undersigned, ________________________________( Account holder Name )hereby request you to kindly update my new mobile number, since I currently reside overseas and unable to visit branch personally. Please note the details of my account as below. Account number: Customer ID: Old mobile number: New mobile number with country code (Please avoid special characters / 00/ space): I agree my instruction will be sent for processing subject to instruction found in order. Thank you Signature (As per bank records) :

Amitha
HDFC Bank Customer Assistance
Jul 17, 2019
Updated by AnandKarwa
Hi Amitha,

I am not able to view the email address is it really [protected]@hdfcbank.com or there is some replacement in the [protected] which is being hidden?

Thanks,
Anand Karwa
Jul 18, 2019
Updated by AnandKarwa
Hi Customer Care Team,

Any updates about the email query above?
Complaint comments 

Comments

Hii im Hdfc credit card holders.and Your bank has given on Authorize Bill Payment Due, which is not valid.Because i did not do anything.You correct this wrong bill or i will be forced to take over the RBI or the cunsumer case.
Subodh Tirkey's reply, Jul 12, 2019
Hii im Hdfc credit card holders.and Your bank has given on Authorize Bill Payment Due, which is not valid.Because i did not do anything.You correct this wrong bill or i will be forced to take over the RBI or the cunsumer case.
Sir my credit card came in bluedart they refuse to give me because the address is spelled wrong g7 dream homes but printed g dreamhomes i went to bank filled form and dropped in box. Still now no reply it has been 15 days.if possible correct it and send orelse cancel it and return my documents.
Dear sir, I used to call you HDFC bank for 30 minutes, I have been waiting for a couple of times, I have never been able to stay in my house, I do not even know what I am doing, but I do not know how much money is available to me.
I am not able to receive otp over message.
I have tried many times but didn't get otp.
Bank- Hdfc bank
Account type -salary
Contact details- [protected]
Dear sir,
my account no is [[protected]] my name is Chandrakant Choramale send me a new cheque book my old book is finished
Hi,
I am totally unable to add money from my hdfc debit card. Everytime is is showing transaction failed. Please help its urgent.

Akanksha

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