HDFC Bank Complaints & Reviews

There is unauthorized transaction happened from my hdfc credit card and i struggled to raise the complaint as when i called customer service, the first time one lady received the call and she gave me incorrect information and kept on repeating same sentence instead for replying to my query and without saying anything she kept me on hold for 15 minutes then she said that she has raised complaint and i will receive a call soon and did not provide me any details of the complaint. I even did not receive and sms or email with the complaint number or acknowledgement. Then i again called the customer service, this time the 2nd lady was the greatest one, she gave me the complaint number but when i asked about if there is anything still pending from my end, she started saying the same sentences. When i asked her to transfer my call to supervisor so that i check for proper solution, she just kept my phone on hold for 45 minutes without any response, not even checking if the customer is still there on the call or not. After 45 minutes someone comes on the call and that was also of no help... Then i actually some how managed to recharge my internet package, went online and raised the dispute complaint. I struggled so much with the customer service just and i was not able to access internet above that i was getting messages for unauthorized transactions and the customer service was not interested in helping the customer.

Dear sir/ madam,
Sankarsana swain her, i am take a personal loan on hdfc bank as on year of 2017 loan account no is 50085038 and i am submit the all documents with 3 blank cheque (Cheque nos is 146275, 146267 and 146268) as per requirement of hdfc bank executive mr. Parveen kumar mobile no is [protected] on date of 10/08/2017. Hdfc bank execuitive one cheque no 146267 used for amount of rs 6428/- as on date of 16/08/2017. Before my loan amount credited in my account, i disscuss with mr. Praveen kumar with phone call on same day regarding this and mr. Praveen kumar say this is our bank process and this amount will refund on your bank within 1-2 warking days, finally that amount is refund my bank account on same day.
My loan amount is credited on my account as on date of 25/08/2017 and that loan acount no 50085038 is already closed on year of 2018. But one cheque no 146268 is used by'mfo associate' for the amount of rs.7000/- on date of 06/06/2019. I don't know who is 'mfo associate'. That cheque i am submit to hdfc bank only for personal loan not submit to 'mfo associate'
I have many time gone on hdfc bank home branch sec - 51, noida, uttar pradesh and hdfc loan branch sec-62, noida, uttar pradesh and many time written to hdfc bank through email also (Email ref nos mention bellow
# case no[protected]
# hbl=[protected] other ref no-[protected]
# hbl=[protected]
# hbl=[protected]
# hbl[protected]
# hbl[protected]
But no body have positive response to me regarding this.
I want refund my money of rs 7000 in my account.
So i am requested to you please check this matter and please refund my amount of same of rs.7000/- on my account.
My hdfc bank account no is [protected].

Worm regards

Sankarsana swain.
Email id:[protected]@rediffmail.com cell no.91+[protected]

I am receiving emails for this bank account but i am not the account holder. Hdfc has incorrectly put my email address on the customers profile. I've already contacted jayesh sonagara and ankit makwana, relationship managers, to remove my email address from the profile, but they havent responded since june 2nd when i sent the below email to them.

Hello jayesh,
I have been receiving emails intended for your customer in my gmail inbox. I am not actual customer of the hdfc account mentioned in this email. Please remove my email address [protected]@gmail.com from all the bank records for this account. I reside in hyderabad and do not hold any hdfc bank account.
I am able to view all statements of this customer as i know the customer id 33403505 of this customer. This is a serious breach and if you do not remove [protected]@gmail.com id immediately then i am going to take serious action.

Sir I have a bank account in HDFC vikarabad branch. During my pregnancy I visited my mother house in Tamil Nadu state.When I visited back to my in-law house I to deposit money into my account but it is showing negative balance.I have read RBI guidelines that there is no negative balance in saving accountsaccounts due to penalty charges.

Yesterday I did SUN DTH Recharge of 589 in niki through HDFC payzapp. The amount got deducted from payzapp but I received no order ID in the niki app also recharge has not been done.I Received Transaction ID Transaction ID[protected]from payzapp.

Contacted Nikki customer care below is the reply I received

We regret to let you know that we haven't received the payment hence it might be stuck in the payment gateway. So we will request you to raise a chargeback with Payzapp or you can get in touch with Payzapp and share the transaction id with us which starts with 3 so that we can get in touch with Payzapp and refund your money back.

Assuring you of our best services at all times.

Regards,
Soham Malakar,
Customer Engagement
Team Niki

sended a mail to payzapp customer care but received only automatic replies

Pls credit the amount

I would like to raise a complaint against the fraudulent issuance of an insurance policy #: 21420585 by HDFC LIFE Company Agent. I am not satisfied with the reasoning provided and hence would like to escalate this matter to your next level or let me know your legal team contact details with whom I can meet in Delhi, HO. This incident has happened in the following manner:
1. A person name Manish Chauhan ( +91 [protected]) called me on 13th Apr'19 and presented himself as Regional Manager for HDFC Life Mumbai branch. He told me that there is one of my policy (issued in 2013) which is about to lapse due to non-payment of last 6 years premium of INR 50, 000 per year (amounting to INR 3, 00, 000/-, Three Lacs). He mentioned that this policy can be encashed if I wish to in today's time with the amount of INR 1, 50, 000/- (maturity amount due of only first premium paid in year 1) or I can pay additional INR 3, 00, 000/- (last 6 years premium in one go) and get full maturity benefits due in Mar'20. He as well aligned his sub-ordinate SHARAD SHARMA ( +[protected] to coordinate with me for all the stuff
2. He asked me to submit my documents through HDFCLIFE email address only and pay the premium directly on the HDFC LIFE website. This sounds to me as a SAFE bet to transfer my money (3Lacs) directly to HDFCLIFE account and moreover, he has all my KYC details already available with him beforehand communicating with me.
3. Post the discussion with the agent, he advise me to make the payments on 13th Apr'19 and he advised that initially there will be a dummy policy issuance (HDFC LIFE SANCHAY) which will be later converted to single premium settlement policy with a maturity of Mar'20 and all the funds will be shown (newly paid as well as previously due amount) under this policy. Post payments were made I was expected to receive the Policy documents as a hard copy as a well soft copy but I NEVER RECEIVED ANY DOCUMENT FOR THE POLICY ISSUED TO ME TILL DATE AND ONLY DETAIL AVAILABLE TO ME WAS THE ONE SHARED BY HDFCLIFE DELHI BRANCH BY SEARCHING THEIR RECORDS USING MY KYC.
4. After waiting for 2-3 days I started chasing the agent & he kept on asking me to wait for a week's time in lieu of stating that policy is under process and I'll surely receive the new policy by HDFC Life directly. In this chase approx a month got passed away and I decided to visit HDFC Life, Delhi Office (Barakhamba Road) where I met with one of the policy advisors and narrated the whole story. They looked into their records and told me that there is a NEW policy being issued on my name with policy #: 21420585 and they explained to me the details of the policy being issued. Post this discussion I raised a concern that the policy issued is not what was being agreed and they have to cancel my policy with immediate effect as I never opted for any traditional policy for 15 years with payments terms for 5 years for 3Lacs per annum. This is NOT ACCEPTABLE to me as I cannot afford to pay a premium of 3 lacs per annum and wait for 15 years of maturity period. To this, they mentioned that the free-look period within which a request for a policy can be raised is already over and I have to continue with the said policy.
5. When I never received any policy from HDFC LIFE neither hard copy nor soft copy over email, I was never able to look at the policy being issued and nor was aware of any terms & conditions for cancellations, etc. Moreover, post-policy issuance I never got any phone call to explain to me the policy being issued so that I can actually take a decision of cancellation in an appropriate manner.
6. I have reached out HDFC LIFE services team as well and they are as well not taking any action for cancellation of FRAUD POLICY being issued to me by HDFC LIFE AGENT and not even reachable over the call or physical that I can go & meet them to explain the situation. They just mention that you have not acted within 30 days of free look period and hence policy cannot be CANCELLED now. It was not even more than 45 days when I approached HDFC LIFE DELHI BRANCH and requested for CANCELLATION.
My only request to you is that this policy is NOT DESIRED OR OPTED by me or by my CHOICE and instead was being issued by a fraud agent in a fraudulent manner. Moreover, I never got any documentation for the policy being issued to me and hence was never aware of details & terms & conditions of the policy. I would like to request you to help me with the CANCELLATION of the said policy & help me get the refund. It's still not even 2 months passed by and I am hoping that your/team intervention will help me getting my hard money refunded.
Kindly acknowledge the request and let me know the way forward to save me from this FRAUD issuance of policy and help me refund the invested amount at the earliest.
Regards
Sumit Sharma
[protected]@gmail.com

I received a message today around 11:40 am, states:-
Dear customer mandate reference no: hdfc[protected] issued to tata aia life insurance co. Ltd. With value rs. 125400.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

Few days back i applied for insurance from tata aia life insurance co. Ltd but due to poor return from the scheme i pulled out from the deal and cancelled payment of cheque through hdfc netbanking.

Then why this message came to me when i did not availed any service from tata aia life insurance co. Ltd. And also stopped payment of cheque via netbanking. I would request hdfc bank to immediately stop all processing related to message.

My account is with HDFC since 2012 and it is Salary account . My c ID is 42950943
. And Bank Bolocked my account without any prior information, no sms and no mail received regarding this. And know I am suffering with many problems not able to do any transaction. And not in my Home town for next 3-4 more days.Please do the needful.

Hi,
MY concern is as mentioned below:
Application Reference Number 19F[protected]N1

HDFC Bank has done Address verifications on both my address(Office and Residence), wasted so much of valuable time.
I do have a CIBIL score of 760.
I applied it through Card-on-Card basis, how come it got rejected? As the other Bank approved the same application.

Still, the bank has declined my application, stating some casual reasons.

Mujhe hdfc thard party ki call aa rahi ki oh mere office me polish lekar aaye hai or mujhe damki de rahe hai ki mujhe paise do warna jaan se maar denge mera naam deepak nagar hai or mai tujhe uthwa lunga tere office se kya aise hdfc wale call karte hai paise mangne ke liye oh mere ghar par bhi polish wale bhe rahe hai or meri famliy ko dhamka rahe hai please help ye log mujhe paresan kar rahe hai unka number hai-[protected], [protected] or mera number hai [protected]

I had asked hdfc to remove a vodafone number and they had assured me that they have removed it but they have again started calling on that number. Please ask them to don't use that number for anything no call and msgs. This number belongs to my granny and they keep harassing her even though I have provided them with my own two numbers. Sometimes I am not able to pick up calls due to work but that doesn't mean they can harass my grandma and after they assured me that they have removed this number from the account.

माननिये सर, मैं अपनी पालिसी कैंसिल करवाना चाहती हु क्यंकि मुझे पालिसी एडवाइजर द्वारा मिस गाइड किया गया, पालिसी करवाने के हक़ में नहीं थी क्यंकि मेरा अकॉउंट में नाम गलत था तो मैंने कहा था की जब अकाउंट मैं नाम सही होगा तब पालिसी करवानेगे लेकिन मुझे कहा गया की पालिसी का नाम सही करवा देंगे हम अकाउंट में नाम सही होते ही हमने सरे डाक्यूमेंट्स अपने दे दिए अकाउंट मैं नाम सही करवा लिया लेकिन पालिसी में उनके द्वारा नाम सही नहीं किया गया और कहा गया की नाम सही करवाना है तो फरीदकोट जाकर नाम सही करवाना पड़ेगा, जब पालिसी फेरोज़पुर से करवाई है तो नाम हम चेंज करवाने फरीदकोट क्यों जाये फिर कहते की यहाँ ऑफिस खुल जायेगा आज 11 महीने हो गए कोई ऑफिस नहीं खुला यहाँ. मैं इन परेशानी की वजह से पालिसी आगे नहीं जारी रखना चाहती मेरी पालिसी कैंसिल की जाये || धन्यवाद ||
policy No. 20571509
Plan :- sampooran samriddhi
Mobile :- [protected]

Dear sir
I have salary account in hdfc bank.in the last year i purchase mobile phone on emi by capital first finance ltd. That time my emi is bounced fourth time but no esc charge was deducted from my account. But now last month my lic premium of rs.1037 on 15 june was bounce. My bank charge me rs 574 for this. And also lic chargeed rs 125. How reasonable it is. I think it is not believeble
I was cheated by bank.
So i request you to reply me what is genuine for me. Pls my customer id is 67026928

In connection with closing my hdfc account[protected], i have visited the hdfc home scgc branch - kolkata
Numerous times requesting for a closure of the above mentioned account.
I have had numerous communication with the hdfc banker - kaushik chowdhury (+91-[protected]), dating back more than a month
Who had assured me that the issue will be resolved and account will be closed but to no avail. Kindly note this constant correspondence and non co operation from hdfc is causing me tremendous stress and anguish.

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one). I logged into my account for some reason on 7st july 2019 and i see that i have rs -3986 in my account. I request you to please take action against this bank.. Thay have no right what so ever to do whatever they want without informing the customer

Account/customer id: 51779725
Registered contact details/email id: karthick. [protected]@gmail.com
Credit card number: [protected]

Dear sir/madam,

I used hdfc credit card ([protected]) in 2014 and have done settlement with hdfc card department on 2015, it is showing as settled in cibil, even they not given me the settlement letter.

Now i am moving for a hosuind loan with...

Please provide noc letter of two wheeler registration number ka-03-en-7417 for fc bangalore karnataka please send me noc letter to this email id = [protected]@gmail.com i have get two-wheeler loan no 2004 through centurion bank vellore branch. Completed the two-wheeler loan, after completion of my loan i have received the original rc book from bankers. That time they have told me noc send through by courier but till now i have not receive the noc

Hi,
I just received a msg from hdfc stating "dear customer mandate reference no: hdfc* issued to ava lifestyle products and services p l with value rs. 770.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch."
I haven't issued or requested for such.
As i have gone through this form, i encountered various issues of this kind that people have faced earlier.
Kindly resolve it at the earliest @hdfc

Dear sir,

I have applies for hdfc fastag on 15-may-2019 and application number is hfr140923. Due to address problem fast tag has returned to your hub. Please resend the fast tag to below mentioned address.

Praveen kumar
S/o s v krishna reddy, 9th ward,
Near nethaji circle, bagepalli,
Chikkaballapur (Dist) -561207
Karnataka.
Mob: [protected]/[protected]
Landmark - opp shreya clinic

My name is kevin, email id [protected]@gmail.com. I had a salary account with hdfc bank and after me leaving the company i wasn't using the account which was zero balace account after few months when i check i see -7142. I went to the bank to close the account they said i need to pay the negative -7142, and the help desk was was of no use when i reached out to a branch in perambur ifsc code hdfc0000880. Why should i pay for something that i don't ask for.. Such scams are happening!!!