[Resolved] HDFC Bank — Negative balance in my account

[Resolved] HDFC Bank — Negative balance in my account

A Aishwarya Raj Srivastava Oct 6, 2021

Account/Customer ID: 66107660 Registered Contact Details/Email ID: [protected] My salary account (In HDFC Bank) was created in my first company, since then I was using the account. In January'21 due to changes in the internal financial issues of the company, the Company asked us to open another salary account. Now my salary account in HDFC Bank has been converted to a savings account (Without informing me or warning me). I had called customer care and raised a request to close my account as I did not want to use the account and they did say that they will follow up with the request and close the account. After that, I never logged in to my account through net banking. When I logged into my account on 1st September'21 for some reason and to my surprise what I saw was that I have a negative balance of Rs. -50, 919.06 was reflecting in my account. I request you to please take action against this bank. They have no right whatsoever to do whatever they want without informing the customer. +2 photos Was this information helpful? No (0) Yes (0)
Nov 24, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 07, 2021 HDFC Bank Customer Care's response Dear Customer, We sincerely regret inconvenience. We have shared your comments with the concerned team and they are looking into the matter. They will revert to you by October 12, 2021. We request your patience in the interim. -Zubin HDFC Bank Customer Assistance Verified Support Oct 07, 2021 HDFC Bank Customer Care's response Dear Customer, We observe from our records that your card account has been invalidated from further usage due to non-receipt of payments towards your card account within the payment due date. For further clarifications, we request you to write to us at: PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you. -Zubin HDFC Bank Customer Assistance Verified Support Oct 07, 2021 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience. Your query has been shared with the concerned team for further action. Our bank official will respond to your query on or before October 11, 2021. -Zubin HDFC Bank Customer Assistance Oct 11, 2021 Updated by Aishwarya Raj Srivastava Dear Zubin, I understand that due to non-receipt of payments the charges of Rs. 10, 500 (approx.) was levied on one account but Rs. 52, 500 (approx.) was levied on another account against what? Let me tell you that Rs. 52, 000 was levied against the non-credit of salary into the account for more than a year. Verified Support Oct 12, 2021 HDFC Bank Customer Care's response Dear Customer, With regards to your query on hold placed towards your Credit Card, kindly contact our officials at[protected]/66668102 or write to us at: PriorityRedressalRPM.[protected]@hdfcbank.com for further assistance. -Zubin HDFC Bank Customer Assistance
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Aishwarya Raj Srivastava

Oct 11, 2021

I understand that due to non-receipt of payments the charges of Rs. 10, 000 was levied on one account but Rs. 52, 000 was levied on another account against what? Let me tell you that Rs. 52, 000 was levied against the non-credit of salary into the account for more than a year.