[Resolved] HDFC Bank — No Response or action against my Account Freezed , Recharged Amount Not reversed nor credited

Sharmanyu

from Pune, Maharashtra

Jul 23, 2021

Address:

Wadachi wadi

The HDFC BANK FASTTAG SERVICES has been the most DISSAPOINTING and it feels that it HDFCBANK FASTTAG is A ABANDONED UNIT with no responsible person replying to emails nor responding in any manner.

I have HDFC FASTAG for my car MH12RF0288 registered with my mobile no +91 [protected].

I recharged my account on 12th July 2021 at 6.21 am via google pay (please see screenshot attached) BUT THE ACCOUNT HAS NOT BEEN RECHARGED, NOR THE AMOUNT HAS BEEN REVERSED BACK TO MY ACCOUNT.

I called customer care twice and they said account was FREEZED DUE TO KYC ( I didn't received any intimation or information for KYC). I asked them to update as I hold account in HDFCBANK.

1. My account is not active yet !
2. Nor my amount is reversed or recharged!!

Kindly look into the matter and solve it asap.

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Sep 4, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2021

HDFC Bank Customer Care's response Hi,

Apologies for the inconvenience. Kindly write to grievance.[protected]@hdfcbank.com to share details of your issue, the Registered Mobile Number & Email ID, Fastag Reference Number, and Vehicle Registration Number. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay