HDFC Bank — no support from hdfc for non receipt of fastag card

Mahidark

from Chennai, Tamil Nadu

Address:

600042

I had received mail from [protected]@hdfcbank.net.
Confirming that my application number hfr424699 has been processed and fastag has been issued on nov 23, 2019 and your fastag has been issued successfully. Your customer id is[protected] and wallet id is [protected]. But till date i am yet to receive the tag, i have been trying to reach the customer care number but that doesn't work.. Please help on priority and advice what should i do. Not to mention i am a preferred customer of hdfc bank

K mahidar
[protected]
[protected]@gmail.com

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag within 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly write to fastag.[protected]@insolutionsglobal.com or contact Fastag Helpline at[protected] in case of any clarification or assistance.

-Nadia
HDFC Bank Customer Assistance

Dec 31, 2019

Updated by Mahidark Hi
The above is a standard line of reply from your support team but I see no action even after 45 days, the email ID and Helpline mentioned is not visible ( Kindly write to fastag.[protected]@insolutionsglobal.com or contact Fastag Helpline at[protected] hence please call me on nine seven nine ...double one...six three four seven..six and support as I am unable to reach you.

Mahidar
[protected]